About the role

Ameya Care Support Services is seeking a dedicated Quality and Compliance Officer to join our team in Cairns, Queensland. In this full-time position, you will play a pivotal role in ensuring the highest standards of care and compliance across our disability support services. Your expertise will be instrumental in upholding our commitment to providing exceptional client experiences.

What you'll be doing

Develop, implement and maintain robust quality assurance frameworks and compliance processes

Conduct regular audits and assessments to identify areas for improvement in service delivery

Focus on the development and maintenance of a Customer Relationship Management (CRM) system

Liaise with internal stakeholders to address quality and compliance issues in a timely manner

Provide training and support to staff to enhance their understanding of quality and NDIS compliance requirements

Stay up-to-date with relevant legislation, regulations and industry best practices

Collaborate with the management team to drive continuous improvement initiatives

What we're looking for

Tertiary qualification in a relevant field, such as quality management, compliance or a related discipline

Minimum 1-3 years of experience in a quality assurance or compliance role, preferably within the disability support sector

Demonstrated ability to interpret and apply relevant legislation, regulations and industry standards

Strong analytical and problem-solving skills, with a keen eye for detail

Excellent communication and stakeholder management abilities

Proactive, self-motivated and committed to continuous improvement

What we offer

At Ameya Care Support Services, we are committed to providing a supportive and inclusive work environment that empowers our employees to thrive. We offer a range of benefits, including:

Competitive remuneration and support work-life balance

Opportunities for professional development

A collaborative and innovative team culture

About us

Ameya Care Support Services is a passionate provider of NDIS disability support services in the Far North Queensland region. Our mission is to deliver compassionate, high-quality, people-centered care that empowers our clients to live with dignity and independence. With a strong focus on innovation and continuous improvement, we are dedicated to making a positive impact in the lives of the communities we serve.

Apply now to join our team and be a part of our mission to provide exceptional care and support.