Sydney | Hybrid | 12-Month Contract (High Potential to Convert to Permanent)

We're seeking an Application Support Engineer to join a UX support team dedicated to ensuring smooth and reliable front-end application experiences. This role is ideal for someone with a web development background who has transitioned into technical support and thrives in a structured environment where process, service, and user experience intersect.

What you'll be doing

• Delivering a high standard of customer service, keeping stakeholders informed and maintaining clear communication throughout the support cycle
  
• Providing front-line application support through ticketing systems, ensuring incidents and service requests are logged, tracked, and resolved within SLA
  
• Troubleshooting and resolving issues in line with ITIL / ITSM processes, including incident, problem, and change management
  
• Reading and debugging JavaScript to identify root causes and apply fixes or workarounds
  
• Escalating and collaborating with UX, development, and infrastructure teams when issues require deeper investigation
  
• Delivering a high standard of customer service, keeping stakeholders informed and maintaining clear communication throughout the support cycle
  
• Contributing to knowledge bases, FAQs, and process improvements to drive continuous service quality
  

What we're looking for

• Experience as an Application Support Engineer, Technical Support Engineer, or similar support-focused role
• Background in web or front-end development with the ability to bridge dev and support
• Strong working knowledge of ITIL / ITSM processes and ticketing systems (incident, problem, change)
• Proficient in JavaScript debugging with familiarity in HTML and CSS
• Skills in Linux and SQL are highly advantageous
• A customer-focused mindset with excellent communication and stakeholder engagement skills
• Must be an Australian Citizen or Permanent Resident
• Ability to work from the Sydney CBD office two days per week

Why join

• Join a team that values growth, collaboration, and continuous learning.
• Be part of a UX-focused support team where every fix directly improves the user experience
• Exposure to a structured environment balancing customer service, process, and technical troubleshooting
• 12-month contract with strong potential to convert to a permanent role
• Hybrid working model in Sydney with opportunities to grow your technical and professional skills

If this sounds like you, we encourage you to apply today.