WHO WE ARE

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM

Come for a career, stay for the fun!

Enjoy a weekly pay run – TGI Thursday’s

Monday-Thursday - 8am-6pm (condensed 4 day work week!)

Grow your career - yes, we love to promote internally

Employee referral bonus

900 promotions given each year

Do meaningful work and collaborate with the best

A SNAPSHOT OF YOUR ROLE & RESPONSIBILITIES

Your day-to-day activities may include the following:

Troubleshoots and resolves hardware and software issues

Evaluates and tests equipment, software, and system tools, and submits recommendations to the Onsite Support Manager

Proactively work on the internal ticketing system to ensure all issues raised are addressed in a timely manner

Manage users via Active Directory

Installs, configures, and assesses the usability of desktops, laptops, and peripheral equipment in compliance with given standards and guidelines

Escalates issues to higher level of support as needed

Document, track, and monitor problems to ensure timely resolution

Loads desktops with the Acquire-approved image and applications

Ensures hardware accessories are functional and usable

Ensures optimal operation of all desktop PCs within the Contact Center/s

Provides physical presence and support during incidents.

Ad-hoc support for Engineering related projects as requested by L3

Documenting solution, systems, and processes

As ICT Staff you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.

A BIT ABOUT YOU

Good Interpersonal skills

Ability to simplify and articulate technical terms when assisting end-users

Knowledge and experience in Active Directory

Advanced knowledge of computer hardware

Knowledge of Windows and Apple operating systems

Familiarity with network troubleshooting

Able to react to change productively and handle other essential tasks as assigned

Ability to comprehend and follow directions

Ability to diagnose the cause of a problem in a complex environment and provide effective and immediate resolution

Knowledge in troubleshooting methodologies

Ability to communicate problems with higher levels of support

Ability to meet deadlines

Ability to provide Acquire Intelligence customers with outstanding customer care and service at all times.

Ability to adapt on any additional or different functions that may be assigned from time to time.

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Curious and Clever: Smart questions spark smart solutions.

Entrepreneurial Energy: Think like an owner. Solve like a founder.

Fast with Intent: We move fast and deliver real results.

Laugh and Learn: We don’t take ourselves too seriously, just our results.

What are you waiting for?

Come for a career, stay for the fun!