Location: Sydney, NSW
Salary: Senior Executive Band 1
Agency: Service NSW - Customer Service Cluster
Website: www.customerservice.nsw.gov.au

Lead Strategic Partnerships and Drive Innovative Program Delivery
Service NSW is at the forefront of delivering customer-centric services and solutions across government. We are seeking an experienced and visionary leader to join us as Director, Partnership and Program Delivery. This is an exceptional opportunity to lead high-impact programs, build strong cross-sector partnerships, and deliver outcomes that create real value for customers and communities.

About the Role:
As the Director, you will provide strategic leadership and direction in developing and managing partnerships across government, non-government, and private sectors. You will oversee the planning, delivery, and evaluation of complex programs and transformative reforms, ensuring alignment with strategic priorities and the realisation of benefits.
This is a high-profile role where you will work closely with Ministers, senior executives, and diverse stakeholders to influence decision-making, manage risk, and deliver innovative solutions in a dynamic environment.

Key Responsibilities:

• Lead the development and execution of strategic partnerships to enhance service delivery and customer outcomes.
• Oversee a portfolio of complex programs and reforms, ensuring strong governance, risk management, and accountability frameworks.
• Provide authoritative advice on strategic issues and risks to senior stakeholders and Ministers.
• Drive collaboration across agencies and sectors to achieve integrated outcomes and benefits realisation.
• Inspire and lead high-performing teams, fostering a culture of innovation, accountability, and continuous improvement.

About You:

To be successful in this role, you will have:

• Extensive experience in program/project management and strategic planning for large-scale initiatives.
• Proven ability to lead complex partnerships and negotiations at a senior level.
• Strong commercial and governance acumen with the ability to manage budgets and resources effectively.
• Demonstrated leadership capability to inspire, coach, and develop teams, driving organisational performance and results.
• A track record of delivering innovative solutions in complex, high-pressure environments.

What We Offer:

• A unique opportunity to make a significant impact on the delivery of customer services across NSW.
• Senior executive remuneration and benefits.
• A collaborative and forward-thinking organisational culture committed to excellence and innovation.

About us:

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Your application should include an up-to-date CV which clearly details your relevant skills and experience to this position. Cover Letter and Selection Criteria are not mandatory.

Salary Grade SEB 1, with the base salary for this role starting at $247,865 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Clare Leask via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 6th October 2025 at 9.59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit:
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Information on adjustments available for the recruitment process