Key Responsibilities:

Answering Phones: Provide excellent customer service by answering incoming calls, directing inquiries, scheduling appointments, and relaying messages to the appropriate team members.

Logistics Support: Assist in coordinating daily schedules, managing appointments, and tracking job progress. Work closely with field teams to ensure timely and efficient service delivery.

Administrative Support: Help managers with various administrative tasks such as filing, record-keeping, data entry, and correspondence. Maintain and update customer and job records.

Invoicing Assistance: Assist in preparing, generating, and sending invoices to clients. Ensure accuracy and timely processing of payments.

Client Communication: Respond to customer inquiries via phone and email, providing information on services, scheduling, and billing issues.

Document Management: Organize and maintain physical and digital files for projects, including contracts, work orders, and billing statements.

General Office Support: Assist in day-to-day office operations, including ordering office supplies, managing mail, and maintaining a clean and organized office environment.

Requirements:

Experience Requirements: A minimum of 2 years experience in administration with excellent phone handling experience is required.

Software Requirements: Microsoft Office proficiency is required for administrative tasks.

Proven ability to problem-solve and have strong organisational skills.

Confidence to work collaboratively and autonomously.

Must be able to start as soon as possible.

How to apply?

If this role sounds like you, please click on the apply button and follow the prompts. We will get in touch if you are shortlisted for this opportunity.