The Strata Management Team Leader is a senior leadership role responsible for supporting the Head of Department in managing the operations of the strata division. This role involves overseeing the day-to-day performance of the strata management team, ensuring adherence to compliance standards, enhancing service delivery, and fostering a collaborative team culture.

In addition to maintaining their own strata portfolio, the Team Leader will actively assist with onboarding, training, operational support, and staff development, with a focus on increasing departmental efficiency.

Supporting the management departments, responsibilities include but not limited to:

• Support the Head of Department in overseeing the strata team’s operational performance
• Mentor and guide strata managers to ensure consistency and high service standards
• Drive continuous improvement in internal processes and client satisfaction
• Promote collaboration and accountability within the team
• Act as a liaison between strata staff and the Head of Department

Team Leadership and Staff Support

• Provide daily operational oversight to strata staff
• Offer guidance, mentoring, and real-time support to team members
• Identify staff development opportunities and training needs
• Assist in performance reviews by providing feedback and insights to the Head of Department

Onboarding and Training

• Facilitate onboarding of new team members, including training on company systems and software
• Create training resources and deliver regular development sessions
• Be a go-to contact for procedural and compliance-related questions
• Support new staff through their probation period

Operational Support

• Assist with meeting preparation and attendance (AGMs, committee meetings, etc.)
• Provide support during periods of high workload or staff absence
• Step in to manage escalated matters when needed
• Monitor team processes to ensure documentation, deadlines, and communications are consistent

Compliance and Risk Management

• Support staff in interpreting and applying strata legislation
• Ensure correct handling of insurance claims, by-law enforcement, and regulatory requirements
• Monitor compliance checklists and risk mitigation practices

Financial Oversight

• Assist team members with budgeting, levy setting, and trust account compliance
• Support debt recovery processes and communication with debtors
• Ensure financial reports meet internal and legislative standards

Maintenance and Repairs

• Guide team members in contractor management and quote sourcing
• Oversee preventative maintenance strategies across the portfolio
• Support coordination of major works and defect claims

Client Relations and Conflict Resolution

• Coach team members on handling difficult client conversations
• Assist in resolving escalated client concerns or disputes
• Support effective communication between owners and committees, particularly in sensitive matters

Process Improvement and Innovation

• Identify opportunities to streamline processes and improve efficiency
• Collaborate with the Head of Department to trial and implement improvements
• Assist with the integration of new systems, templates, or operational policies

Key Attributes and Skills

• Strong leadership and mentoring ability
• In-depth knowledge of strata management legislation and best practice
• Excellent interpersonal and communication skills
• High level of organisation and time management
• Conflict resolution and mediation capabilities
• Financial and operational acumen
• Proactive problem-solving

Benefits:

• $90K - $110K plus super, plus benefits, dependent on experience
• Highly motivated, positive and dedicated team that support each other.
• Modern executive offices located in Perth CBD, overlooking Swan River
• Room for career growth and development.

Application:

Candidates must have the right to work in Australia.
To apply for this role, please click "Apply". Shortlisted candidates will be contacted to discuss your background and to invite you to complete the HSS registration and Interview process.
HSS is an equal rights employer and encourages applications from all ethnicities and backgrounds.