Are you passionate about technology and the power of libraries to connect, educate, and inspire communities? Do you thrive in a dynamic, people-focused environment where digital innovation meets community service?

We are seeking a motivated and tech-savvy Programs Officer – Systems to help shape the future of our library services. In this pivotal role, you'll support the delivery of accessible, responsive, and innovative programs.

• Permanent, full-time position (35 hours per week).
• Remuneration package of $2,582.98 gross per fortnight with the opportunity to progress to $3,099.58 gross per fortnight + superannuation (12%).
• Access to Council's Flexible Working Arrangements.
• Ongoing training and development opportunities.
• Generous leave entitlements.

*Please note: Rates of pay for all Council employees aged between 15-18 years of age are paid in accordance with the Local Government (State) Award 2023, Clause 32. Junior and Trainee Employment. For further information, please see Council's Junior Rates of Pay Fact Sheet.

As the Programs Officer - Systems, you will:

• Maintain and enhance our library app – from usability to promotions.
• Support and collaborate with our Systems Officer and IT teams to ensure all digital services (hardware & software) run seamlessly.
• Troubleshoot and maintain Agile Library Service technology to keep us mobile and connected.
• Deliver engaging programs with a focus on digital literacy and inclusion.
• Research and trial new tech to improve the customer experience – your insights will help shape future service delivery.
• Keep our website accessible, up-to-date, and user-friendly.
• Create and maintain clear documentation for digital processes and systems.
• Participate in circulation desk shifts and actively engage in team planning and collaboration.
• Deliver Outreach Services as required, including the delivery of programs and events for children, families and schools.

As the successful applicant, you will have:

• Relevant qualifications in library services or previous experience in library systems support and library-related technology.
• A strong understanding of library systems (e.g., RFID, LMS, eLibrary platforms).
• Confident with app configuration, website maintenance, and general IT troubleshooting.
• Exceptional communication and interpersonal skills.
• Demonstrated ability to plan, manage time, and work both independently and in a team.
• Commitment to outstanding customer service, continuous improvement, and adaptability.
• Flexibility to work weekends as required.

What is next?

Applications close Sunday, 12 October 2025 at 11.59pm AEDST with interviews to be held in the week commencing Monday, 20 October 2025.

If you are interested in this role and would like more information, please contact Wendy Harper, Outreach Services Team Leader on 02 6926 9745.

As part of the recruitment process, pre-employment checks will be conducted in line with requirements of the position.

Selected candidates for this position will be asked to consent to a police check. Please note that people with a criminal record are not discouraged from applying for the position. Each application will be considered on its merit.

This position is subject to NSW Child Protection Legislation. As part of the application and interview process, candidates must provide a Working with Children Check number for verification purposes –https://www.ocg.nsw.gov.au/

For more information and to apply, please visit: https://wagga.pulsesoftware.com/Pulse/jobs

https://wagga.nsw.gov.au/the-council/careers/why-work-in-wagga

Council is an inclusive employer. We strive to reflect the community in which we work, as a result we welcome and encourage applications from skilled people from all walks of life. This includes women, men, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with a disability, veterans, sexually and gender diverse people, people with lived experience and people of all ages.