Visitor Centre Officer

Edward River Council is seeking two (2) committed Fixed Term Visitor Centre Officers to deliver exceptional customer service and promote a welcoming experience for visitors. The successful candidate will be responsible for providing information, assistance and ensuring a smooth visitor journey. This role collaborates with community members and stakeholders to create a positive and engaging environment, supporting the Council’s commitment to enhancing visitor satisfaction and community connections.

Position Details:

Fixed Term | Until June 30, 2026

Part Time - 3 days per week

Learning and Development Opportunities

Potential to become an ongoing role

Grade 3 ($55,915 - $69,830 pro rata)

About Edward River Council:

Edward River Council serves a vibrant community, offering a unique blend of rural charm and progressive innovation. Located in the heart of the Riverina, we are committed to fostering a thriving community where residents enjoy a high quality of life. We pride ourselves on being forward-thinking, dedicated to community needs, sustainable practices, and creating opportunities for growth and development. Our focus on community engagement and effective service delivery makes us an exciting place to build your career.

Key Responsibilities:

Provide comprehensive information and expert advice on local tourism products and services.

Be the first point of contact for tourism or visitor enquiries within the Visitors Centre and across available enquiry platforms (phone, email, website enquiries).

Work with and support volunteers to provide accurate visitor information.

Process sales transactions.

Provide administrative support when required.

Maintain Visitor Centre Accreditation standards and compliance through daily operations.

Maintain the Centres policy and procedure guidelines in accordance with compliance and regulation.

Process goods and souvenir sales.

Ensure that the Visitor Information Centre and Peppin Heritage Centre maintains a high standard of displays and are well maintained.

Facilitate guided tours through the Peppin Heritage Centre.

What You Will Bring:

Contemporary experience in customer service, including a professional telephone manner.

Contemporary experience in handling financial transactions, including cash handing and till reconciliations.

Well-developed interpersonal skills.

Demonstrated ability to carry out duties and responsibilities with minimal supervision.

Demonstrated ability to undertake duties in a manner consistent with a culture of customer service excellence and Council’s values – Leadership, Excellence, Accountability and Delivery.

Working with Children and National Police Check or willingness to obtain

Why Join Us?

Lead the future of a vibrant, growing community

Join a passionate and dedicated team

Access to Employee Assistance Program

Competitive salary and benefits

Ongoing professional development support

How to Apply:

Application Deadline: Sunday, 12th October 2025

Submit your resume and a cover letter addressing the key selection criteria to [email protected] by the deadline.

Further information:

A copy of the position description and tips on applying can be found on our website or contact hiring manager, Chloe Sztejman, Coordinator Tourism & Community - [email protected]

At Edward River Council, we are committed to fostering an inclusive and diverse workplace. We celebrate and support individuals of all abilities and backgrounds. We encourage applications from candidates with disabilities and ensure that our recruitment process accommodates their needs.

If you require any adjustments or accommodations during the application or interview process, please let us know by contacting [email protected]. We are dedicated to creating equal opportunities for all applicants and ensuring that everyone has the chance to thrive at Edward River Council.