A unique opportunity is available to become the Front Office Team Leader of our growing multi-site dental practice, in Yass and Murrumbateman NSW.

About Yass Valley Dental

We're a longstanding, local business offering comprehensive general dental services to Yass, Murrumbateman and the wider Canberra region.

We enjoy having fun at work, while taking patient care seriously. Providing excellent service and getting the best outcome for patients is top priority, and our team culture and values reflect these ideals.

About the opportunity

We are an actively growing practice and have room for the right person to join our team in this newly created leadership role!

Supported by our experienced practice manager and existing leadership team, the new front office leader will have the opportunity to contribute their innovative ideas for the growth of our bustling practice.

This is a role that will see the right person flourish in our fast paced, dynamic and welcoming environment.

Role responsibilities include:

Lead and support the reception team of Front Office Coordinators to ensure smooth and efficient daily operations

Oversee delivery of high-quality patient service, communication, and care

Monitor appointment scheduling, patient flow, and report on key front office KPIs

Train and mentor new and existing team members

Act as an escalation point for patient feedback

Manage relevant practice records and registers

Proactively identify and resolve front office issues

Contribute to regular meetings with management, and the leadership team

Collaborate with management and clinical teams to ensure seamless coordination

Essentials skills and experience include:

Passion for the delivery of high-quality patient centred care

Customer service leadership experience

Proactivity, excellent organisational skills and ability to prioritise over various timeframes

Demonstrable mentoring or training skills

Confidence using a range of IT equipment and software

Strong communication and interpersonal skills including leadership, a collaborative and supportive approach and dispute resolution

Desirable skills and experience:

Leadership experience in a dental or healthcare setting

Experience with D4W practice management software

Experience creating and refining policies, procedures and systems

We are a forward thinking, tech savvy practice, continually developing our systems and processes. We hope that our new team leader will not only bring practical skills to the table but be committed to growth and learning within the role.

Most importantly, we are seeking a motivated individual who will help lead our team in alignment with our values of fulfilment, integrity and teamwork.

The position is available for between 25 and 38 hours per week, working at both our Yass and Murrumbateman locations, from 8.10am until 5.15pm.

Depending on applicant suitability, available working days/hours on offer may range from 3-5 days per week, Monday – Friday with some Saturday work required from time to time.

How to apply

If you can't wait to get started, please apply through Seek or through our website: https://yassvalleydental.com.au/careers/

Applications close 21st September 2025