Project Officer

NSW Department of Customer Service
Sydney, NSW
A$113,574-$125,720 p/a
Government & Defence → Government - State
Full-time
Hybrid

Posted 19 hours ago


Project Officer

Branch and Division: Respect at Work Taskforce, Capability & Engagement, SafeWork NSW
Grade:
Clerk grade 7/8
Location:
Sydney McKell/Parramatta/Gosford/Flexible
Duration:
Ongoing
Applications Close: TBC
Enquiries:
Emma Phipps
Hiring Manager:
Emma Phipps, 02 9394 1336, [email protected]

About the Respect at Work Taskforce

SafeWork NSW is one of the first Australian work health and safety regulators to establish a dedicated Taskforce focused on addressing gender-based harmful workplace behaviours.
The Respect at Work Taskforce is leading the implementation of a four-year strategy to prevent harmful, gender-based behaviours across NSW workplaces, with an initial focus on sexual harassment.
This includes educating NSW businesses on their duties to prevent and respond to workplace sexual harassment before it occurs and taking appropriate enforcement action to protect workers.
In this role, you will join a multidisciplinary team of specialist inspectors, policy and education expertise delivering the SafeWork NSW Respect at Work Strategy 2023-2027.
This role is a unique opportunity to influence NSW workplaces, particularly in high-risk industries, through educational resources and programs to promote voluntary compliance and best practice with WHS laws to prevent workplace sexual harassment.

Your responsibilities will include

There are two project officer roles available. This includes:

One project officer role with an emphasis on policy projects and related tasks.
The other project officer role will require more general skills to support the delivery of educational programs, campaigns and resources.
Both roles will have exposure to a range of initiatives led by the Taskforce.

Project officer (policy focus):

- Provide expert policy advice and recommendations to internal and external stakeholders to facilitate the appropriate interpretation and implementation of Work Health and Safety laws, regulations and policies and support the development of projects designed to prevent and respond to workplace sexual harassment.
- Build and maintain relationships with key stakeholders across government, non-government organisations, industry and small business.
- Manage strategic projects to successfully deliver all key milestones and outcomes.
- Research, analyse and review complex policy issues relating to workplace sexual harassment, identify emerging issues and best practice, and develop evidence-based options and recommendations for reform.
- Monitor, evaluate and report on the development and/or implementation of policy projects related to workplace sexual harassment prevention and response, and to ensure the achievement of desired outcomes.
- Prepare high quality written advice in the form of correspondence, reports, briefs, and discussion papers.

Project officer (general):

- Manage strategic projects aligned with the Respect at Work Strategy, ensuring the delivery of key milestones and outcomes.
- Utilise your effective communication skills with internal and external stakeholders to build collaborative relationships.
- Support the development and implementation of targeted marketing and communication activities to promote key messages with target audiences, including updates to website content.
- Develop tools and resources to support businesses and workers in NSW manage their work health and safety duties and obligations
- Monitor and respond to incoming enquires and support requests in a timely manner
- Support the development and evaluation of compliance programs and campaigns, using data and feedback to inform learnings.

About you

- We are looking for a highly motivated, enthusiastic, and collaborative person with a passion for diversity and women's advocacy in the workplace.
- An analytical thinker who can critically review information and think outside the box to help solve complex problems.
- Highly organised and detail-oriented, with adept project management skills and the ability to juggle competing priorities and deadlines.
- Adept written and verbal communication skills, with the ability to translate complex information into clear, actionable messages for diverse audiences.
- A high level of personal motivation and an ability to adjust to suit a variety of stakeholders and organisational needs.
- A proactive person who can work independently to deliver to tight deadlines and be flexible and resilient in an environment of changing or competing priorities.
- Develops effective stakeholder relationships, including the ability to collaborate with colleagues in internal and external teams to enable decisions and outcomes.

What we need from you

To start your journey towards joining our team please attach your resume (max 5 pages) and cover letter (max 2 pages). Please state clearly which role you are applying for.

In your cover letter please share your motivation for applying for this position and your relevant skills, and answer the following questions:

1. Briefly outline your experience in developing and/or implementing a policy and/or project, including how you determined the issues, developed solutions and managed the stakeholders.

2. Give an example of a situation you dealt with where the priorities changed. How did you handle this and what was the result?

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Please note, only current DCS employees are eligible to apply for Internal EOI's. Contingent Workers are encouraged to apply to any externally advertised roles.

For any enquiries regarding recruitment, please contact Hannah Harget - [email protected]

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Hannah Harget via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday 26th September 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process


About NSW Department of Customer Service

Sydney, NSW, Australia
Government & Defence
5001-10000 employees

We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. As a leading central service NSW Government agency, we are made up of over 30 agencies, entities and business units, which makes our work incredibly diverse.

We are focused on delivering first-class customer service, regulatory reform and digital transformation is at the heart of what we do; driven by our many teams across DCS including Service NSW, Digital.nsw, Revenue NSW, State Insurance Regulatory Authority and Telco Authority.

Come join us and influence the future of our great state.

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