Ward Clerk / Administrator Officer
Westmead Rehabilitation Hospital
Posted 12 days ago
About Aurora Health
Aurora Healthcare is proudly Australia's leading private specialty healthcare group focused on innovative and accessible health care solutions across mental health, rehabilitation, specialty medical and community services. We operate 16 private hospitals and community services in major cities and key regional areas along with exciting growth projects on the agenda. Being part of Aurora Healthcare means you are part of a group that embraces excellence, education, research, and technology and empowers our people to deliver better health outcomes for people every day.
About the Role
Westmead Rehabilitation Hospital is seeking dedicated and enthusiastic Administration Officer to join our dynamic team. Our well-established facility includes 65 rehabilitation beds, a hydrotherapy pool, and fully equipped gyms, providing care for patients on their rehabilitation journey.
As an Administration Officer, you will play a vital front-line role in delivering exceptional customer service to patients, families, and healthcare professionals. You will support our clinical and Allied Health teams with a wide range of administrative duties, helping to ensure the smooth and efficient operation of the hospital.
Key Responsibilities
Provide friendly, professional customer service to patients, visitors, and staff
Respond to enquiries promptly and effectively, in person, by phone and email
Deliver accurate and timely administrative support to the Clinical Unit and Allied Health teams
Maintain patient records and hospital systems with a high level of attention to detail
Collaborate with other administrative staff to support daily hospital operations
About You:
Must be able to work a minimum of 3 days a week Monday to Friday.
A passion for delivering excellent customer service and supporting patient care
Professional communication skills and a warm, empathetic approach
Strong attention to detail and ability to multitask in a fast-paced environment
Previous experience in healthcare administration or a customer-facing role preferred
Proficient in Microsoft Office and hospital information systems (or willingness to learn)
If you are a motivated and compassionate individual with a strong customer service focus, we would love to hear from you
About Westmead Rehabilitation Hospital
About Westmead Rehabilitation Hospital
Westmead Rehabilitation Hospital is a leading 65 bed, purpose-built rehabilitation hospital at the pinnacle of success.
Westmead Rehabilitation Hospital offers inpatient stay and day programs.
Suitable programs will be tailored to your needs, and may include: Orthopaedics, cardiopulmonary, neurological, musculoskeletal programs, and general reconditioning
Our services include : Physiotherapy, Hydrotherapy, Occupational Therapy, Speech Pathology, Social Work, Dietetics, Nursing and Cardiac Program. We also offer community based hydrotherapy.
Our team of rehabilitation specialists and health professionals provide medical expertise with outstanding results.
To meet the expectation of our patients, we offer predominantly private room accommodation with ensuites. Our rooms are beautifully decorated and offer a high standard of comfort. A television and direct telephone line are available in each room. We cater for patients' individual taste and dietary requirements using only the freshest ingredients. To accompany their meals, patients may enjoy the wine of their choice from our menu selection.
Source: This is an extract from the company's own website.
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