About Us
Screwloose IT is a fast-growing Managed Service Provider (MSP) delivering IT support, telecommunications, cloud, and cybersecurity services. We’re looking for a Senior IT Support Technician (Level 2/3) to join our Mulgrave office and help us deliver outstanding support and project outcomes to our clients.

The Role
This is an office-based role where you’ll provide IT support, deliver infrastructure projects, and contribute to security initiatives including Essential 8 compliance. You’ll also gain hands-on experience with ThreatLocker, Sentinel One, Cisco and other leading security platforms.

What You’ll Do

Provide Level 2/3 support across Microsoft 365, Intune, Windows Server & networking.

Support Essential 8 or CIS security controls and client compliance.

Configure, troubleshoot, and maintain Microsoft Intune & SharePoint.

Perform server migrations, upgrades, and patching.

Perform cloud migrations including Exchange, Active Directory & File Server.

Troubleshoot networking issues (Cisco CLI experience desirable).

Support and maintain ThreatLocker & Sentinel One endpoint security.

Support Data Loss Prevention initiatives including sensitivity labels, MS Purview & Safetica.

Work on IT projects such as Windows 11 rollouts and client upgrades.

What We’re Looking For

Strong Microsoft 365, Intune & Windows Server experience.

Knowledge of Group Policy, AD, DNS, DHCP & backups.

Familiarity with ThreatLocker, Sentinal One or other security tools.

Understanding of Essential 8 cybersecurity framework.

MSP background and excellent troubleshooting skills.

Certifications (Microsoft, Cisco, Linux) highly regarded.

What We Offer

Office-based role in Mulgrave with free parking.

Ongoing training and certification support.

Career growth across IT support, infrastructure & cybersecurity.

A supportive, professional team culture.