Happytel Retail Group is seeking a driven and experienced Retail Manager to lead operations across our Chadstone, Knox, Waurn Ponds and Bayside stores in VIC and drive sales growth while delivering exceptional customer service. This role requires strong leadership, retail management experience, and high-level repair skills.

Locations

Chadstone: K036A, Chadstone Shopping Centre 1341 Dandenong Rd, Chadstone VIC 3148

Knox: KM13 Westfield Knox Shopping Centre 425 Burwood Hwy, Wantirna South VIC 3152

Waurn Ponds: K09 Waurn Ponds Shopping Centre 173-199 Pioneer road, Waurn Ponds VIC 3216

Bayside: K043 Bayside Shopping Centre 28 Beach St, Frankston VIC 3199

Key Duties & Responsibilities

Revenue Management

Achieve and exceed sales, gross profit, and KPI targets.

Monitor sales performance, analyze data, and identify opportunities.

Customer Service

Deliver outstanding customer service, handling complaints promptly and professionally.

Develop and implement strategies to enhance customer satisfaction and loyalty.

Inventory & Stock Management

Ensure optimal stock levels and oversee product ordering and returns.

Conduct regular stock checks, minimize shrinkage, and maintain secure stock management.

Staff Management

Recruit, train, supervise, and motivate staff across multiple stores.

Delegate tasks, manage rosters, monitor attendance, and conduct performance reviews.

Visual Merchandising

Maintain product presentation and signage compliance.

Financial Management

Manage wage budgets and monitor store expenses.

Compliance & Operations

Ensure compliance with company policies, procedures, and regulations.

Maintain store security and workplace safety.

Requirements

Minimum 1 year of Retail Manager experience in a similar field.

Proven track record in sales and team leadership.

Strong repair skills and experience in mobile phone and tablet repairs is essential for this role.

Excellent communication, problem-solving, and organizational skills.