Retail Store Manager | Full-Time | Melbourne Airport

Aussie Look Pty Ltd (OZLOOK)
Melbourne Airport VIC
Retail & Consumer Products – Management (Store Operations)
Full Time
$75,000 – $90,000 + Superannuation

About Us

Founded in 2012, OZLOOK is a Melbourne-based company with a vision of “Creating connections for a better future.” We proudly operate at Melbourne International Airport, where our multilingual service counters and travel information services connect thousands of travellers from around the world.

Our business has expanded into network communications, tourism services, technology solutions, and media content creation. With the upcoming expansion of Melbourne Airport, we are preparing to return with a refreshed look and enhanced services for our customers.

About the Role

We are seeking an experienced Retail Store Manager to oversee our retail and customer service operations at Melbourne Airport. This is a full-time position (38 hours per week, rostered to meet business demands), where you will lead a team of four staff and ensure the smooth day-to-day running of our retail outlet.

The successful candidate will be a strong leader, passionate about customer service, and capable of managing both operational and strategic responsibilities.

Key Responsibilities

● Oversee the day-to-day running of the Melbourne Airport retail outlet, ensuring smooth and efficient operations.

● Monitor product ranges, stock levels, pricing, and service quality to meet business and customer needs.

● Coordinate purchasing and implement in-store promotions and marketing activities.

● Lead, mentor, and roster a small team of four staff to maintain high performance and service standards.

● Manage budgets and expenses, keeping accurate records of sales, inventory, and operational costs.

● Maintain compliance with company procedures and workplace health and safety requirements.

● Provide exceptional customer service by supporting staff and addressing customer queries and concerns in a timely manner.

Skills & Experience

● Diploma or higher qualification, ideally in relevant filed.

● Minimum 2–3 years of highly relevant retail management experience.

● Strong leadership and people management skills, with the ability to supervise and train staff.

● Excellent communication and problem-solving abilities.

● Experience in stock management, POS systems, and budgeting.

● Ability to work in a fast-paced, multicultural environment.

What We Offer

● Competitive salary of $75,000 – $90,000 p.a. + Superannuation.

● Job security in a growing and diverse company.

● Opportunity to lead and develop a dynamic team.

● Exposure to international customers and global partnerships.

● Career development opportunities as OZLOOK continues to expand.