We're Hiring! Retail Manager – Full Time

Ollies Chicken is a well-established hospitality business with deep roots in the Melton and Hillside communities. With over 30 staff and strong year-on-year performance, we are seeking a dedicated Retail Manager to oversee day-to-day operations, team leadership, and long-term strategic growth.

Key Responsibilities

Product & Stock Management

Determine optimal product mix and stock levels for both in-store and delivery sales.

Ensure consistency in quality, service standards, and customer satisfaction across both outlets.

Purchasing & Pricing

Formulate and implement purchasing policies with key suppliers including poultry, beverages, and packaging.

Coordinate with trades and service providers for equipment maintenance.

Assist in setting pricing strategies based on sales data and customer demand.

Marketing & Promotion

Plan and execute marketing campaigns across delivery platforms and social media.

Promote and advertise the brand through catering partnerships and community events.

Oversee loyalty program development and app-based ordering strategies.

Sales & Customer Service Management

Support frontline operations when required and respond to customer feedback and complaints.

Build relationships with recurring catering clients and delivery platforms to maximize revenue.

Advise customers on menu options and event catering packages.

Financial & Record-Keeping

Maintain records of stock usage, supplier invoices, and financial transactions.

Monitor delivery platform performance and evaluate marketing return on investment.

Assist with daily banking and financial reconciliation.

Budgeting & Cost Control

Contribute to the preparation and monitoring of operational budgets.

Work with owners to improve cost efficiency and long-term sustainability.

Menu Consulting

Consult with business owners to review and adjust the menu offering based on customer demand, sales performance, cost analysis, and market trends to ensure continued commercial viability and customer satisfaction.

Staff Management

Control the recruitment, training, supervision, and rostering of team members.

Prepare work instructions, cleaning procedures, and operational guides.

Conduct performance reviews, team meetings, and enforce workplace policies.

Workplace Safety & Compliance

Ensure compliance with occupational health and safety regulations across both stores.

Monitor hygiene standards and cleanliness of food preparation and service areas.

What We’re Looking For

Proven experience in retail or hospitality management (QSR or fast food preferred).

Strong leadership, analytical, and organizational skills.

Experience with budgeting, rostering, stock control, and marketing.

Strong communication skills and customer service focus.

Fluency in English; Vietnamese language skills highly regarded.

Why Work With Us?

Play a key leadership role with scope for professional development.

Supportive owners committed to creating a self-managed and efficient business.

Salary: $75,600 per annum, plus superannuation and overtime.

Long-term opportunity with real influence.