About Wesley Mission Queensland

Wesley Mission Queensland is a not-for-profit community service provider that offers community support, mental health and disability services, aged and palliative care, and retirement living across Queensland. We have a long and proud history of supporting people in need and live by our values of Innovation, Hope, Integrity, Compassion, Justice, Empowerment and Respect.

We strive to be a welcoming, caring and inclusive community that celebrates diversity and supports employees of all backgrounds and faiths. People with passion, connected by hope for a more compassionate, just and inclusive society is our story.

Join us and be part of a story you'll love to tell.

Your role as an Administration Officer

The Volunteer Relations Administration Officer provides corporate-level administration support to develop and optimise the management of Wesley Mission Queensland’s (WMQ) volunteer network.

Under the direction of the Team Leader - Administration, the Administration Officer will be responsible for accurate registration and data entry across the CRM, government identification portals, timely responses to inbox enquiries and providing quality and meaningful customer service. The role requires a strong ability to proactively identify gaps in operations and provide effective solution and problem solving.

The position is funded until June 30, 2026, with the potential for extension if the funding grant is renewed.

Key Role Accountabilities

Providing quality administrative support to the Volunteer Relations team.

Maintaining positive relationships with stakeholders and delivering exceptional customer service.

Accurate collection, recording and management of stakeholder records.

Assisting with the preparation and management of presentations, documentation and spreadsheets.

Collecting, inputting, and reporting on data in line with service and funding requirements.

Ensuring compliance with legislative and regulatory requirements.

Attending meetings and supporting the coordination of events and functions where necessary.

About You

Advanced knowledge of administration gained through experience, training, or education

Knowledge of and experience interpreting statutory requirements and systems relevant to the workplace.

A high level of attention to detail and accurate compliance collecting, recording, auditing and reporting skills.

Excellent interpersonal skills, including application of customer service principles to all stakeholders.

Advanced skills in the Microsoft Office suite of applications particularly Word, Outlook and Excel.

Desirable

Relevant qualification in Business Administration or similar.

Experience working in an administration setting within a not-for-profit organisation.

Knowledge of or ability to gain knowledge of contemporary volunteer management principles and the Aged Care Volunteer Visitor Scheme.

What you’ll need to start with WMQ

Proof of Vaccination Status as required by Legislation, Health Directives or WMQ Policy throughout employment and prior to commencement.

Relevant probity checks required by legislation and WMQ Limited policy.

Current Driver’s Licence and willingness to drive in the course of work.

Why Join Us

We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. Along the journey, we will encourage you to find your story.

We offer our team members:

Support from our Employee Wellbeing Program – we are recognised as an Advanced Mental Health First Aid Skilled Workplace.

Access to Salary packaging benefits that enable you to increase your take-home pay.

Access to discounts on private health insurance, gym memberships and travel.

WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Please note: You will be asked for evidence of your COVID-19 vaccination status as part of your application process as required by Legislation, Health Directives or WMQ Limited Policy.