For over 26 years Centrered, a Lyra Technology Group company, has been part of the Canberra community providing quality managed IT and professional services. Our core values are critical to our continued success and underpin our approach to all aspects of our work.

About Your Team

Professional Services take our client’s IT visions and bring them to life. They listen to client challenges and remove the barriers to create intelligent and efficient solutions.

About your Role

As a consultant you contribute to innovation and change. You collaborate and play a key role in knowledge sharing, providing a systems analysis function to our clients across multiple projects and work closely with key stakeholders internally and externally.

Your Day to Day

Within this role, allocated tasks will vary with specific clients; including, but not limited to:  Manage the day-to-day completion of allocated project tasks.

 Be the first point of contact for on-site technical advice and support to multiple users during the roll out and completion of projects.

 Identify any onsite issues during the project roll out and completion and provide resolution recommendations.

 Assist in the customisation and adaptation of existing programs to meet client’s requirements and expectations.

 Provide telephone, face-to-face and online support to clients during the project lifecycle.

 Maintain and enhance existing client relationships by providing consistent and responsive support and a professional level of service.

 Maintain regular verbal reporting and feedback to the Head of Managed Services regarding all aspects of their work and areas of responsibility.

 Provide advice and support to centreRED personnel as required.

Your Technical Skills

You will have or will work towards:

 2 X Intermediate level Microsoft Certifications

 Strong skills in the Microsoft Stack

 Project Management / Delivery Experience

 Business Analysis and Requirements Gathering Skills

 Workshop and Presentation skills

Administrative Tasks

 Ensure accurate timesheet, billing, and configuration records are maintained in the ConnectWise Platform.

 Ensure at least 85% of billable activity is entered into your timesheet each day.

 Ensure client documentation is always updated.

 Manage project plans and resources, ensuring tasks are resourced & completed in appropriate timeframes.

 Complete reviews of documents prior to release to customers.

 Contribute to the Centrered “knowledge base”, including the creation of solution documentation.

 Prepare and engage in workshops and presentations as required.