About the role

As the Senior Admin Officer at Crystel Care, you will play a crucial role in ensuring the smooth operation of our organisation. This full-time position is responsible for overseeing all administrative functions and providing high-quality support to our NDIS clients and team.

What you'll be doing

Managing the day-to-day administrative duties including answering inquiries, processing service agreements, and maintaining organised records

Coordinating client appointments, scheduling, and correspondence to deliver an exceptional customer experience in collaboration with the allied health team

Data entry in CRM including setting up new clients

Liaising with internal and external stakeholders to ensure efficient service delivery

Identifying opportunities for process improvements and implementing streamlined administrative workflows

Assisting with the onboarding and training of new administrative staff

Maintaining strict confidentiality and privacy standards in handling client and company information

What we're looking for

Minimum 3 years of experience in a Senior Admin role, preferably within the NDIS sector

Excellent organisational and time management skills with the ability to prioritise tasks and meet deadlines

Strong communication and interpersonal skills to effectively liaise with clients, team members, and external stakeholders

Proficient in the use of office software, including Microsoft Office and client management systems

Demonstrated problem-solving skills and a solutions-oriented approach

Passion for providing exceptional customer service and a commitment to the NDIS principles

What we offer

Competitive salary and benefits package

Opportunities for professional development and career advancement

Supportive and collaborative work environment

Flexible work arrangements and a focus on work-life balance

Employee wellness initiatives and social activities

About us

Crystel Care is a leading provider of NDIS services in South Australia, offering a wide range of support and care solutions to our clients. With a strong focus on delivering personalised, high-quality care, we are committed to empowering individuals and enhancing their quality of life. Join our growing team and be part of a dynamic and purpose-driven organisation.

Apply now for this exciting opportunity to make a meaningful impact in the NDIS industry.