King’s Own Institute (KOI) is a leading independent institute of higher education located in central Sydney and Newcastle, Australia. KOI offers high quality accredited diploma, undergraduate and postgraduate courses in Accounting, Business, Management, IT and TESOL.

The role:

We are seeking an organised and detail-focused Business Systems Analyst to join our IT Department to support KOI's TechOne Student Information Management System. The position will report to the Director of IT and Senior Business Systems Analyst.

Essential for this position is a "can-do" attitude, and a willingness and ability to work collaboratively and flexibly in a team, particularly during peak periods. Successful candidates will be able to effectively manage conflicting priorities, and their strong communication skills will ensure they are able to provide high quality, professional, and efficient service to all stakeholders, with KOI’s reputation at the forefront at all times.

The main responsibilities will include:

TechOne System Enhancement

Process Analysis and Improvement

System Support and Training

System Version Upgrade Testing and Facilitation

Collaboration and Communication

TCSI Reporting

The successful candidate will have:

A relevant undergraduate degree in Business, Information Technology, or a related field

A minimum of 2-3 years' experience in a business analyst or system support role.

Experience working with enterprise software systems or databases.

Experience with TechOne or similar student management systems.

Experience in the higher education sector, particularly with international students.

Background in user training and support for enterprise systems.

Experience in report creation and data analysis.

Strong understanding of business analysis fundamentals and techniques.

Excellent communication (written, verbal) and customer service skills.

Ability to document and map business processes effectively.

What We Offer

Opportunity to make a significant contribution to a growing higher education institution

Competitive salary

Collaborative and supportive executive team

Employee Assistance Program

Paid maternity and domestic leaves

Professional development opportunities

Candidate MUST reside in Sydney

Candidate MUST have full work right

Only shortlisted candidates will be contacted

No recruiters or agencies

How to Apply

Please submit your resume and a cover letter addressing the selection criteria to the Human Resources Department.

King's Own Institute is committed to fostering diversity and inclusion in the workplace. We encourage applications from candidates of all backgrounds.