About Tideways

With over twenty years in the industry, we have remained at the forefront of owners’ corporation management with a commitment to implementing innovative technology, quick response times and showing empathy for our clients.

There is a true feeling of family and togetherness. We are proud to have built a team that genuinely cares about their work and each other.

As a boutique Owners Corporation Management company, we look after our select group of premium residential properties and commercial developments within the inner suburbs of Melbourne.

About the Role

This role has become available due to internal promotions. Reporting to an approachable and supportive Operations Manager, you will add incredible value through:

Actioning tasks that come through multiple generic inboxes and phone calls e.g. assisting with move-in requests and general enquiries.

Supporting and contributing your ideas with the implementation of process improvements.

First point of contact for general and phone enquiries.

Collaborate with key stakeholders, including building managers, contractors and our internal team to ensure seamless communication and execution

Keep key systems up to date and maintain accurate data entry.

About You

You will have a background in customer service or administration and are looking to enter the corporate world.

Juggling multiple priorities and deadlines does not phase you.

You possess the ability to produce accurate, error free work thanks to your methodical, systematic approach to completing tasks.

Most important is that you empathise and put yourself in your customers’ shoes.

Communicating delays or roadblocks or following up on emails and phone calls is second nature to you.

You keep everyone informed of the next steps and what is going on.

Why You Want to Work Here

You will enjoy in-depth training and monthly 1:1s to support your professional development.

Direct training and support from the incumbent

Career development towards a future pathway as an Owners Corporation Manager (or Assistant), within operations, new business, insurance, compliance, or finance.

Be part of a tight-knit group who are down to earth and look out for one another.

You will be coming on board at a time of growth with plenty of work to sink your teeth into and supported by a team that take their work seriously but not themselves.

Once fully trained you will have the option to work in the office 3 day and from home 2 days per week

Selection Criteria

To be successful for this incredible opportunity you must have the following:

Experience within a customer service, retail, or administration-based role.

Experience in Owners Corporation or Property Management is desirable but not essential.

A hunger to learn and develop your skills and career.

Proficiency with Microsoft Office Suite

What Next

If this opportunity sounds like the right one for you, please submit your application now by providing your resume with a cover letter detailing why you think you are the right person for the role.

Respectfully and regretfully, only successful candidates will be notified.
Only those with unrestricted work rights in Australia need apply.