Tektalent has partnered with our flagship client whom are a leading IT solutions provider that provide industry leading technical customer service & technical advisory. Our client offers a refined & successful brand to be a part of, and a culture that has won awards within Australia putting them into the top 10 best Australian tech businesses to work for.

We have been asked to assist with recruiting a Sales Support Specialist / Sales Coordinator to work within the sales team, this is not a sales role with an individual target, but will involve account management, vendor management, client management & support of the sales team from an administrative & project perspective.

This is a permanent role & offers the luxury of being hybrid which heading into 2025 is a luxury not many businesses are still offering.

Position-specific tasks and responsibilities:

Quote creation for software renewals & new subscriptions

Updating and creation of service tickets in relation to PC builds and/or licensing

Conversion of all quotes into purchase orders, and procurement of all software and hardware, including daily review of stock in backorder and ETAs

Stock receiving, including management of inward stock and updating internal channels and/or teams

Communicate across teams in relation to stock, and/or as required to provide updates to clients directly (ETAs)

Management of the suppliers queue, and providing support in management of the sales queue, including assigning tickets to team members for action and/or follow up

Updating software/hardware configurations with new expiry dates, and/or inputting new software/hardware into configurations

Liaise with vendors in regards to stock ETAs, RMAs and other ad hoc communications

Review and/or request approvals for hardware builds

Preparation of hardware for shipping as necessary

Invoice entry into MYOB

Skills and Experience Required:

2 + years experience in a sales support, sales coordination or junior sales role ideally in the technology / SaaS / IT / ICT industry (Not a deal breaker)

Strong Microsoft skills – Excel, Word, PowerPoint, and any other relevant tools

Administration and customer service skills

You must be an Australian Citizen OR Permanent Resident to be considered

Understanding & interest in the technology (IT) industry & working within a technology business

Data entry accuracy

A team player with the ability to actively listen, process feedback, reflect, learn and help others learn

Flexible within agreed policy and frameworks with ability to adapt as the organization evolves

Ability to build and maintain quality working relationships with colleagues and stakeholders

Ability to plan and work to deadlines with excellent attention to detail

Benefits & Reasons to apply

Hybrid role - You can work from home or a conveniently located head office with on-site parking

The business has experienced 40% year on year growth

This role will suit someone who has wanted to get into the IT industry & wants a foot in the door with an industry leader

A broad role which will lead you into more of a senior role within the business, either within the technology teams or within the sales team

Clear and defined progression plan coupled with a high growth business

55 + staff IT services business with a strong HR & L&D focus, this is rare for a business of this size

Certified “Great place to work” - Ranked one of the top technology businesses in Australia (Top 5)

Refined & forward-thinking business with high capability and a dynamic decision-making process

Average tenure of the team is 2 + years

Nimble and fast-moving business that is hyper-focused on innovation and growth

Very high culture rating across the business

Plenty of non-financial incentives around education, health / fitness, self-development, extra leave

Constantly evolving and changing the way they deliver solutions, heavy investment in automation & bleeding edge tech

Pain free & efficient interview process - 2 rounds

10 + years of strong reputation in the market

Highly focused on innovation & providing IT services / consulting across all the latest tech platforms

Culture is a primary focus of the business, they strongly support growth, having a voice, promoting a flat management structure, collaboration, encouragement & support, diverse team working in cross collaboration and supporting the generation of ideas and opinions

Business heavily invests in training & support, internal progression, delivering projects at a high standard, reputation is everything

If you are an experienced Sales support specialist / Sales coordinator wanting to get into the IT industry , please apply and we will review your application as soon as possible.

Please only apply if you're permanently based in Canberra, remote candidates outside of Canberra will not be considered.

You must be an Australian Citizen OR Permanent resident to apply for this role.

Tektalent looks forward to hearing from you.

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