• Full Time, Ongoing Position
• Fairfield office at Thomas Embling Hospital
• $80,584 + Superannuation + Salary packaging up to $9,010 & other benefits

About the Role

This position is based at Forensicare’s Fairfield administration site, at the Thomas Embling Hospital.

The Business Improvement Coordinator supports the development and continuous improvement of People & Corporate Services capabilities and provision of high-quality initiatives and service delivery.

Reporting into the Business Improvement Lead and collaborating closely with the broader People & Corporate Services team, the role plays an integral role in championing continuous improvement, process & efficiency and productivity across the organisation.

As the Business Improvement Coordinator, you will:

• Assist in the development and execution of initiatives to improve Business Support Services initiatives and delivery, including provision of effective self-service tools.
• Identify process inefficiencies and proposing process improvements aligned with business goals.
• First point of contact for all Promapp enquiries including ownership of Promapp Support inbox.
• Administering the Promapp process management framework, including the development of registers and any internal controls to support in the development of a mature business improvement culture.
• Support change management initiatives, ensuring smooth transitions and stakeholder alignment for all process and service improvements.
• Development and maintenance of user documentation and a ‘Self Help’ SharePoint site for Staff.
• Ensuring Promapp training materials are kept current and updated to include system enhancements when required.
  
  

About You:

• Key selection criteria
• Motivated self-starter with a positive and collaborative approach.
• Critical thinker with meticulous attention to detail.
• Demonstrated analytical, conceptual, and reporting skill
• Experience using Promapp, or other process mapping tools, or proven involvement in improvement initiatives advantageous.
• An understanding of improvement, process design and/or change methodologies (e.g., Lean, SixSigma, PCI, Prosci, Design Thinking) beneficial but not required.
  
  

To view the full Position Description, click the following link: LINK TO PD

Benefits:

• A mental health and wellbeing program provided
• Professional Development training opportunities to suit your career goal
• Access to an employee assistance program – an external, confidential, self-referral employee wellbeing program, for personal or work-related matters.
• Fitness passport – discounted unparalleled access to a wide range of gyms, pools and fitness centres
• Refer a friend program, get up to a $1000
• Salary sacrificing of $9,010 and $2650 meal allowance per annum
• Social Club, access to discounted cinema tickets, AFL games, Zoos, Concerts etc
• Comprehensive Orientation Day before you start, and buddy system available

Eligibility

• Influenza and Immunisation Evidence
• This position is subject to a Police Check

To Apply

Applications must include a current resume and a detailed cover letter outlining your interest in the position.
Applications will close by midnight on the 12th of September 2025.

For queries please contact Georgina Ormiston via [email protected]

Forensicare is an equal opportunity employer and is committed to attracting and developing a diverse workforce which reflects the community we serve. We encourage applications from Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a lived experience of disability, as well as people from culturally and linguistically diverse backgrounds. Forensicare promotes our guiding principles of RESPECT, INTEGRITY, ACCOUNTABILITY, HUMAN RIGHTS; and promotes behaviours that are consistent with these values at all times. Forensicare is an equal opportunity employer and offers a smoke free environment.