Make an impact with Send

At Send Payments, we're known as the preferred cross-border enterprise payments provider — but we’re more than just FX. We’re a team on a mission to make global enterprise transactions seamless, human, and accessible. Our embedded finance solutions power some of the world’s top brands, including Woolworths Team Bank, Flight Centre, PEXA, and BankVic.

Everything we do is built on our Strategy House:

Purpose – to create globally connected payment solutions that strengthen customer relationships.

Vision – to unite companies and customers through seamless experiences that transcend borders.

Values – Aim Up, Fail Forward | Customers at Our Core | Think Like an Owner | Bring Your Best | Create a Place You Want to Work.

This foundation drives both our culture and our growth. In 2024, we were proud to be recognised as AFR's Best Place to Work for Employee Wellness. As we continue expanding globally, we’re looking for people who want to learn, contribute, and thrive - people who are excited to make a difference.

Why you’ll love this role

As a Customer Support Associate, you’ll be the friendly, reliable first point of contact for our customers. You’ll help onboard new clients, resolve queries, and guide them through our platform so they feel confident and supported every step of the way.

This isn’t just about solving problems - it’s about helping businesses succeed globally and freeing up our sales teams to focus on growth. You’ll be at the heart of the action, working a mixture of days from home and our beautiful Dawes Point office with waterfront views in Sydney.

What’s in it for you

Competitive package: Base salary plus a variable incentive component. At target, this means a clear On-Target Earnings (OTE) structure that rewards you and the company's performance.

A workplace with a view: Our Dawes Point office with waterfront views.

Dog-friendly culture: We love when four-legged friends join us in the office.

Flexibility that works: Work from home when it makes sense, with typically 2–3 in-office days for collaboration and connection.

Belonging and celebration: Monthly remote-first events and big EOFY/EOY parties bring the whole company together. Weekly company-wide stand ups, and quarterly Town Halls to feel connected to our dispersed team.

Meaningful perks: ESOP for all, “Me Days” (extra paid leave), Birthday gifts, and discounts across health, retail, and lifestyle.

Support when it matters: Parental leave top-up so you receive your full salary during leave, not just government payments.

An award-winning culture: Recognised for employee wellness and a genuine focus on belonging.

What you’ll do

Welcome and onboard new customers (KYC, document collection, platform walkthroughs).

Monitor fund flows and resolve payment issues with professionalism and care.

Guide customers on how to use key features and resolve basic platform questions.

Handle service queries quickly and empathetically, escalating when needed.

Work closely with Account Managers to improve client experience and retention.

Maintain accurate records in our CRM and flag recurring issues to help us improve.

What you’ll bring

We’re looking for people who are curious, proactive, and love helping others. You might come from customer support, client services, admin, or operations - financial services or fintech experience is a plus, but not required.

What matters most is that you:

Communicate clearly and with empathy.

Stay organised and can juggle multiple tasks.

Solve problems with persistence and creativity.

Thrive as part of a collaborative team.

Career pathways at Send

The Customer Support Associate role gives you broad exposure to our customers, products, and teams — building a strong foundation for future opportunities within Send. Many of our team members have grown their careers here, and this role is often a springboard into more commercial or strategic positions.

While progression depends on performance and business needs, the skills you gain here can open doors to pathways such as:

Pathway 1: Account Management (Client Growth Track)
For those who love building relationships and supporting long-term customer success.
➡️ Possible next steps: Account Manager → Team Lead or Enterprise AM

Pathway 2: Business Development (Growth Acquisition Track)
For those who thrive on new opportunities and commercial conversations.
➡️ Possible next steps: Sales Development Rep → BDM → Enterprise Sales

An inclusive place to grow

We know diverse teams build better solutions. Research shows women and underrepresented groups often hesitate to apply unless they meet 100% of the requirements, but we encourage you to apply even if you meet some. We care about your potential, passion, and perspective, not just what’s on paper.

We’re building something ambitious—and we’d love for you to be part of it.

Apply now and let’s start the conversation.