Customer Support Specialist — Superannuation (Fintech)

Love solving problems and building trust with customers?

Join a small, high-performing team with a fintech in Sydney. You’ll be the first point of contact for our superannuation members, with exposure to managed investments and US Investing.

✨ What’s in it for you:

Salary: 75k-85k + super

Permanent role FT hours

Hybrid work: 2 days WFH each week (Sydney CBD office)

Health & wellness benefits + WFH allowance

Professional development (RG146 support available)

The impact of a growing fintech with global reach

💼 What you’ll be doing:

Helping members via email, chat & phone with friendly, accurate support

Handling super queries: contributions, rollovers, insurance, account changes & compliance

Supporting customers across Super & US Investing products

Managing feedback & complaints with care, closing the loop on issues

Logging insights and partnering with Product, Risk & Compliance to improve the experience

Meeting quality, accuracy and response-time KPIs

🎯 What we’re looking for:

2+ years in superannuation customer support or super fund operations

2–3 years total in B2C support/customer success (or similar)

CRM & live chat proficiency; strong written & verbal communication

Solid understanding of super regulations & member processes

Nice to have: RG146, life insurance & investments exposure

Empathy, initiative, attention to detail and strong compliance awareness

Full Australian work rights

If you care about great customer experiences and want to help people invest in their future, apply today and take the next step in your fintech career!