Your new company

Join a purpose-driven bank based in Mascot.

Your new role

As a Customer Service Consultant, you will be the first point of contact for customers, delivering exceptional service and support. You'll assist with personal finance solutions, promote banking products, and contribute to the overall success of the Customer Division.

• Building long-term customer relationships and identifying financial needs
• Inbound queries relating to general banking, credit cards, loans, home loans & online banking
• Promoting banking products and referring specialist enquiries
• Managing daily transactions and maintaining accurate records
• Supporting branch operations and contributing to team success
• Establish new customer accounts in compliance with internal procedures and regulatory requirements
• Representing the organisation's values and commitment to ethical banking

What you'll need to succeed

• Experience in customer service, financial services is desirable but not essential
• Strong communication and interpersonal skills
• Ability to build rapport quickly
• A proactive, team-oriented mindset
• Confidence using technology and banking systems
• Ability to work a rotating roster (7am-7pm Monday to Friday) & 1 Saturday per week (9am-5pm from home, penalty rates apply)
• Must be Citizen on Permanent Residency

What you'll get in return

• Salary: Competitive package of $60K-$70K + super (depending on experience)
• Work-life balance: Hybrid working model (2 days from home)
• Training & development: Exceptional onboarding and continuous learning opportunities
• Career growth: Access to structured learning programs and development pathways
• Community impact: Paid volunteer leave to support causes that matter to you

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.