As a Service Coordinator, you'll be the key link between technicians, clients, and management. Your main focus will be scheduling, managing service requests, and keeping workflows running seamlessly to ensure exceptional service delivery.

A big part of these roles involves supporting the transition to Uptick, meaning you'll play a hands-on role in embedding new systems and streamlining processes. If you're adaptable and tech-savvy, this is an exciting opportunity to be part of positive change and continuous improvement.

Key Responsibilities

• Coordinate and schedule technicians for maintenance and reactive works.
• Manage service requests and client communications.
• Process and track work orders, quotes, and invoices using Simpro, Uptick or similar scheduling software
• Support the transition to Uptick, embedding efficient processes and workflows.
• Maintain accurate compliance and service records.
• Support technicians with planning, parts ordering, and job coordination.
• Deliver excellent customer service with a problem-solving mindset.

What We're Looking For

• Proven experience in a Service Coordinator or Service Administrator role (fire, building services, or related industries).
• Strong knowledge of Uptick CRM system (preferred).
• Excellent communication and organisational skills.
• Ability to work under pressure and prioritise effectively.
• Experience in fire protection is an advantage but not essential - training and support provided.

What's in It for You?

• Work with industry-leading building services & fire protection companies across NSW.
• Be part of exciting system upgrades as businesses transition to Uptick.
• Supportive team cultures with hands-on leadership.
• Long-term career pathways with growing businesses.
• Competitive salaries and benefits.
• Flexible hours and 1 day WFH

Interested?

If you're a Service Coordinator ready to take the next step or looking for a fresh start, I'd love to hear from you.

Apply now or reach out directly for a confidential chat with Maisie on 0412 500 924

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