About the Role

Drone Forge is seeking an IT Support Technician with a strong focus on network and ICT systems to support both our internal operations and project delivery. This role sits at the intersection of business IT support and project-based technology deployment, ensuring our communication networks, systems, and infrastructure operate reliably and securely.

Key Responsibilities

Provide technical support across business and project networks, systems, and ICT infrastructure.

Configure, maintain, and troubleshoot routers, switches, firewalls, and wireless networks.

Set up and support ICT systems for ongoing projects, including field-based deployments.

Monitor network performance, diagnose connectivity issues, and implement timely solutions.

Support end users with hardware, software, and access requirements across multiple platforms.

Maintain accurate documentation of IT systems, configurations, and support processes.

Implement and enforce ICT security policies, ensuring data integrity and system compliance.

Collaborate with engineering teams to deliver robust IT and network solutions for drone and automation projects.

Qualifications & Experience

Qualification in Information Technology, Networking, Computer Science, or related discipline.

Hands-on experience in IT support with a focus on network/ICT systems.

Strong knowledge of network infrastructure, protocols, and troubleshooting methodologies.

Experience with Windows/Linux environments, cloud systems, and enterprise applications.

Excellent communication skills for internal stakeholders and external project clients.

Valid driver’s license and willingness to support project deployments.

Desirable Skills

Experience with cloud-based platforms (e.g., Odoo, Office 365, Google Workspace).

Familiarity with ICT support for field-based operations, robotics, or IoT systems.

Knowledge of cybersecurity principles and network security best practices.

Exposure to drone or unmanned system technologies (advantageous).

What We Offer

Competitive salary and benefits package.

Training and career development opportunities in ICT and project engineering.

Exposure to cutting-edge drone and automation technologies.

A collaborative environment working across both business systems and innovative engineering projects.