HOUSING SERVICES OFFICER

About us

Advance Housing Limited (AHL) is a leading regional community housing provider, managing over 450 tenancies across the Great Southern region. We are committed to delivering housing solutions that transform lives, communities, and our region. We provide high quality, affordable housing for people on low or moderate incomes. This includes people with disability, seniors, survivors of family and domestic violence, people experiencing mental health challenges, First Nations people, people at risk of homelessness, youth, tertiary students, and others in need.

We believe stronger communities start with stable housing.

We are looking for someone who will genuinely fit with our team.

About the role

AHL is seeking a Housing Services Officer to join our small and capable Housing Services team based in Albany.

This role will see you delivering high quality tenancy and property management services. Your responsibilities will include assisting with the allocation of vacant properties, lease sign-ups, conducting property inspections and condition assessments, overseeing payments, and carrying out tenancy exit procedures. Reporting to the Housing Services Team Leader, this role focusses on helping tenants sustain tenancies, while ensuring properties are well maintained. You’ll also handle a range of administrative duties including reporting, addressing complaints, adhering to compliance requirements, and maintaining accurate property and tenancy data in all required systems.

As AHL is a registered provider of community housing, the role operates under the Residential Tenancies Act 1987 and the WA Regulatory Framework for Community Housing.

About you

You will form part of a team of property and tenancy professionals in the delivery of our housing operations.

Essential Criteria:

Demonstrated capacity to learn new skills quickly, be a self-directed learner and be prepared to actively participate in ongoing learning.

Demonstrated excellent written and verbal communication skills.

Ability to work flexible hours including a limited number of overnight regional trips per year.

Demonstrated ability to establish appropriate professional networks.

Current unrestricted C Class driver’s licence in WA

Clear National Police clearance issued within the last three months

Well-developed computer skills including use of the Microsoft Office suite

Please request an application package for full details.

Why work for us?

This is an opportunity to play a practical role in a growing community organisation, that’s focussed on making a real difference for the people we serve.

We offer:

Attractive and competitive above Award base salary

Generous not-for-profit Salary Packaging Benefits

Employee wellness allowance

Learning, growth, and development opportunities

Genuine support from an engaged and accessible CEO and senior management team

How to apply:

1. Contact our office on 08 9845 9697 or email [email protected] to request an application package.

2. Complete and return:

An AHL application form

A current resume

A written response to the selection criteria in the application package, with a maximum of three (3) pages

100-point Identity Verification Form (including at least two referees, preferably previous supervisors)

Please note that only applications addressing the selection criteria will be considered.

Applications will close at 5 pm on Tuesday 30 September 2025. We encourage you to apply as soon as possible as we will review the applications as they are submitted.

Applications can be submitted to the 'apply now' button, in person at 121 Serpentine Rd Albany, via post at PO Box 5695 Albany WA 6330, or to [email protected].

For any queries on the role please contact John McKeon; Manager Housing Services at our office on 08 9845 9697.

All applications and enquiries will be kept confidential.

Advance Housing Limited is an equal opportunity employer and encourages applications from people of all backgrounds.

Successful candidates will be required to undergo pre-employment checks including referee checks, provision of evidence of any qualifications, NDIS screening and a National Criminal History Check.