Make a lasting impact in the lives of vulnerable people. Lead a passionate team delivering homelessness support services.

About Us

Youturn is a national not-for-profit organisation with over 30 years of experience supporting vulnerable people through homelessness, mental health, and community services. We are seeking a compassionate and experienced Team Leader to join our Homelessness program and lead a dedicated team providing critical support to people experiencing homelessness.

Supporting people in their time of need, is at the heart of what we do at Youturn. Our organisational culture is built on trusting relationships that are meaningful and inclusive.

We listen to understand, we embrace diversity, and we offer a safe space free from judgement.

Youturns Specialist Homelessness Service provides a range of short-term, crisis and refuge accommodation and outreach, working to support singles, couples, and families over the age of 16, through their crisis housing situation as they move towards independent living.

We aim to reduce the number of people who are homeless or at risk of becoming homeless by providing supported accommodations, assertive outreach, and centre-based support.

You can find out more at www.youturn.org.au

The Opportunity

As Team Leader, you will provide operational leadership and guidance to Support Workers and Case Officers, ensuring high-quality service delivery across our Accommodation and Outreach programs. You’ll also contribute to the development of service procedures and case management frameworks.

Key Responsibilities

Lead and support a team delivering homelessness intervention and case management.

Coordinate initial client assessments and oversee the development of individualised support plans.

Ensure accurate documentation and reporting in line with funding requirements.

Maintain service manuals and contribute to continuous improvement.

Represent Youturn in community forums and networks.

Participate in on-call duties as required.

About You

You are a values-driven leader with a strong understanding of homelessness and housing support services. You bring empathy, professionalism, and a collaborative spirit to your work.

Essential Criteria:

Cert IV in Social Housing or equivalent experience.

Tertiary qualifications in Community Services or related field.

Demonstrated experience in homelessness/social housing.

Strong knowledge of client-centred case management.

Skilled in recognising and managing potential risks

Excellent interpersonal, written, and leadership skills.

Current Open Driver’s Licence and eligibility for a Blue Card.

Other Requirements

Successful applicants will also need to hold a ‘C’ class Open driver licence, State Working with Children Check and hold, or be eligible to apply for, a Licensed Care Suitability Check issued by the QLD Department of Child Safety, Youth Justice and Multicultural Affairs.

We Care About You!

Generous Remuneration Package to maximise your income by increasing your take home pay.

12% Superannuation with a generous $15,900 salary packaging available.

Flexibility: Enjoy work-life balance with flexibility for negotiating start/finish times and other flexible work arrangements, tailoring your career to your lifestyle.

Employee Assistance Program: Access our comprehensive Employee Assistance Program for support

Wellness Leave: Recharge with 5 days of paid wellness leave each year (pro-rata).

Paid Parental Leave: Unlock 12 weeks of paid parental leave benefits after just one year of dedicated service.

Annual Leave Loading: Receive additional pay with annual leave loading.

Extra Paid Leave: Enjoy 3 extra days of paid leave over the end-of-year shutdown period or where the role permits.

Annual Professional Development Budget: an annual budget is allocated to support your continuous learning and growth.

Reimbursement for Checks: Receive reimbursement for working with children checks.

Employee Referral Program up to $2000.00 for successful referrals.

Rewards Gateway: Gain access to a wide range of exclusive offers across various retailers through our partnership with Rewards Gateway.

Why Join Youturn?

Be part of a purpose-driven organisation making real change.

Work in a supportive, inclusive, and values-led culture.

Access ongoing professional development and training.

Enjoy flexible working arrangements and wellbeing support.

We Celebrate Diversity

Please advise if you have been referred to this position by a current employee of Youturn.

Youturn encourages applications from Aboriginal and Torres Strait Islander people, the LGBTIQA+ community, people with a disability, candidates from culturally diverse backgrounds, and those with lived experience.

We are committed to ensuring a safe, inclusive and respectful recruitment process, and if we can support you with any adjustments to help you fully participate, please let us know in your application or contact us at: [email protected]

Ready to Apply?

Submit your resume and cover letter, outlining how your experience aligns with the Essential and Desirable Criteria.