About Youturn

Youturn is a leading national not-for-profit organisation which delivers Health and Community Services to vulnerable people of all ages across Australia.

Supporting people in their time of need, is at the heart of what we do at Youturn. Our organisational culture is built on trusting relationships that are meaningful and inclusive.

We listen to understand, we embrace diversity, and we offer a safe space free from judgement. To ensure our young people receive individualised support, we invest in team members who embody our values to foster a collaborative culture of excellence.

The Opportunity

As a Team Leader within the Supported Independent Living (SIL) program, you will use your experience in client-centred case management to deliver quality services to Youturn clients, ensuring the needs and wishes of the clients are at the forefront of service delivery.

You will work directly with clients that are experiencing multiple and/or complex needs in the care of the child protection system, to deliver supports to increase life skill development in preparation to transition from care.

Key responsibilities of this role include:

Complete primary operational tasks and manage the client's journey through the service with a client centred approach.

Coordinate case management and regularly review case plans through liaison and collaboration with the Program Coordinator and/or Team Leader.

Provide information and assistance in accessing appropriate services and resources for support in accordance with documented procedures.

Develop and implement ongoing planning to support the clients needs, to effectively transition to, or maintain a safe, caring and supported living environment.

Ensure service delivery is coordinated through an integrated model within Youturn as well as external agencies (government and non-government).

Ensure culturally competent practice when working with Aboriginal and Torres Strait Islander families and linking with the Cultural Support Worker and appropriate stakeholders.

Maintain key program deliverables as outlined in individual work plans and job descriptions, and in line with the Human Services Quality Framework standards.

Essential Requirements

Tertiary qualifications and/or a minimum of a Cert IV qualification in the Community Services industry along with relevant industry experience.

Clear understanding of the current and relevant legislation, which includes the Child Protection Act.

Knowledge and understanding in the delivery of client centred case management and demonstrated ability in applying such principles.

Knowledge and understanding of complex needs of clients who are in out-of-home care who have experienced trauma and are facing severe barriers to achieving stability and security in their lives.

Demonstrated ability to build effective relationships with clients, which will involve having highly developed interpersonal skills and strong professional boundaries, which are an important aspect of working with complex young people.

An ability to interpret and understand Government legislation, specifically an understanding of relevant legislation, policies and practices that impact on service development and delivery. This includes knowledge of the Child Safety Service Standards and licensing requirements.

Demonstrated competence in working with people, including those from diverse cultural backgrounds.

Highly developed interpersonal and negotiation skills; including a proven ability to develop rapport and communicate with employers and staff from Government Departments, community agencies and training and industry organisations.

Knowledge of, or the ability to acquire, local community support services and networks.

Experience of behaviour and crisis management strategies.

Highly developed written communication skills in professional report writing.

Other Requirements

Successful applicants will also need to hold a ‘C’ class Open driver licence, State Working with Children Check and hold, or be eligible to apply for, a Licensed Care Suitability Check issued by the QLD Department of Child Safety, Youth Justice and Multicultural Affairs.

Benefits for Youturn Team Members

We offer a generous remuneration package with benefits designed to support your career and lifestyle goals.

Enjoy 12% superannuation plus access to generous salary packaging of up to $15,900, plus $2,650 meal entertainment benefits, to further maximise your take-home pay, offering you even greater advantages such as partial exemptions for Remote Area Benefits, Relocation Expenses and Car Parking (if eligible).

Flexibility: Enjoy work-life balance with flexibility for negotiating start/finish times, tailoring your career to your lifestyle!

Wellness Leave: Recharge with 5 days of paid wellness leave each year (pro-rata).

Paid Parental Leave: Unlock 12 weeks of paid parental leave benefits after just one year of dedicated service.

Annual Leave Loading: Receive additional pay with annual leave loading.

Rewards Gateway: Gain access to a wide range of exclusive offers across various retailers through our partnership with Rewards Gateway.

We Celebrate Diversity

Please advise if you have been referred to this position by a current employee of Youturn.

Youturn encourages applications from Aboriginal and Torres Strait Islander people, the LGBTIQA+ community, people with a disability, candidates from culturally diverse backgrounds, and those with lived experience.

We are committed to ensuring a safe, inclusive and respectful recruitment process, and if we can support you with any adjustments to help you fully participate, please let us know in your application or contact us at: [email protected]

Ready to Apply?

Submit your resume and cover letter, outlining how your experience aligns with the Essential and Desirable Criteria before Thursday, the 18th of September.