About us

Relationships Australia Victoria (RAV) is a community-based, not-for-profit organisation with no religious affiliations. Our vision is for positive, respectful, safe and fulfilling relationships for all Australians. For more than 75 years, we have been delivering high quality family and relationship support services, and we now support more than 20,000 clients every year. We have over 400 dedicated employees working from 21 centres across metropolitan Melbourne and regional Victoria.

About the role

Reporting to the Centre Manager, your responsibilities include undertaking a range of administrative and data entry tasks to assist in the implementation of RAV’s contract with the Federal Circuit and Family Court of Australia (FCFCOA). You will provide a welcoming first point of contact, directing enquiries about our services in a helpful manner. You will also be responsible for ensuring the efficient coordination of booking, data entry and processing of all appointments. A high level of customer service is required for this role, as well as maintaining confidentiality and professionalism.

This opportunity is located at our Melbourne Family Relationship Centre (FRC) in Melbourne CBD. We are seeking a part-time (0.8FTE) candidate to work four (4) days per week (Monday to Thursday) on a fixed term contract until 31 August, 2026, with potential to extend based on contract extension of the program. The base salary range is $76,324k - $81,818k (pro-rata) per annum.

About you

• Office Administration certificate and/or previous experience in a similar administration capacity.
• Experience answering high volume inbound calls, delivering high quality customer service, ideally within a Legal, medical or health care related environment.
• High level of confidentiality to ensure client personal and financial information is maintained.
• Competent in the Microsoft Office suite, including Excel, and CRM (Dynamics preferable) with the ability to pick up new programs and business systems with ease.

We provide

• Attractive benefits and leave entitlements – including competitive salary packaging, extra paid leave plus ex-gratia leave between Christmas and New Year.
• Flexibility and support – hybrid working options, work-life balance initiatives, best practice clinical supervision, and a comprehensive Employee Assistance Program.
• Growth and career development – access to accredited and non-accredited training through our RTO, with internal career progression opportunities across Melbourne Metropolitan and Regional Victoria centres.

Candidates can view the position description at www.rav.org.au/careers, contact Susan Piscioneri, Assistant Manager by calling 0427 293 428. Applications closes on Tuesday, 30 September 2025.

RAV is committed to developing an inclusive and diverse workforce. We encourage applications from First Nations peoples, people from under-represented culturally and linguistically diverse backgrounds, people from lesbian, gay, bisexual, transgender, intersex, queer, asexual (LGBTIQA+) communities, and people living with disability. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them.