About TMC Fine Jewellers

At TMC Fine Jewellers (formerly The Moissanite Company), we walk the journey with our clients to celebrate life’s most cherished moments, with bespoke jewellery as unique as they are. As a family-owned business, our commitment to exceptional service, ethical sourcing, and impeccable craftsmanship defines our brand. With showrooms in Brisbane, Sydney, and now Melbourne, we’re proud to be a destination for modern love offering clients a personalised, elevated experience anchored in craftsmanship, ethics, and genuine care.

About the Role

As we prepare to open the doors to our newest showroom in Armadale, we’re looking for a personable, organised and client-focused Assistant Showroom Manager to join our growing team.

This full-time, in-showroom role is ideal for someone who thrives in a fast-paced retail environment, loves nurturing client relationships, and is looking to step into a leadership pathway. You’ll work closely with the Showroom Manager to drive team performance, deliver exceptional service, and ensure daily operations run seamlessly.

This role is based in-store and follows a fixed Tuesday–Saturday roster.

Key Responsibilities

Support daily showroom operations including appointment coordination, presentation, and preparation

Deliver exceptional in-store service through personalised consultations and post-visit follow-up

Help manage and convert active leads through relationship-driven communication

Contribute to team sales targets by supporting high-conversion consultation experiences

Collaborate with the Showroom Manager on visual merchandising and showroom upkeep

Maintain accurate lead tracking and ensure proactive re-engagement of clients

Assist in the execution of in-store events, VIP activations, and special appointments

Help identify customer needs and support seamless end-to-end client journeys

Represent the TMC brand with warmth, care, and professionalism

Skills & Experience

To succeed in this role, you will have:

Minimum 2 years’ experience in retail, customer service, or a sales support role

Excellent communication and interpersonal skills

Strong organisational skills and the ability to manage multiple priorities

Experience in client relationship management and lead nurturing

A confident, calm, and solutions-focused presence

Familiarity with CRM systems and digital tools

Experience in luxury retail or jewellery (advantageous but not essential)

A desire to grow within a values-led, customer-first business

Benefits & Culture

Join a supportive, founder-led team during a key growth phase

Contribute meaningfully to a luxury showroom experience clients rave about

Enjoy generous staff discounts, bespoke jewellery perks, and regular team events

Training and development opportunities in a fast-scaling national brand

Be part of a kind, collaborative, and passionate retail team

Ready to step into your next chapter with TMC Fine Jewellers?
We’d love to hear from you. Apply now with your CV and a short cover letter, or email: [email protected]