Job Opportunity: Senior Claims Officer

Work type: Full-time

Location: Remote

Are you detail-driven and passionate about making funding systems work for people and communities? Join Job Pathways as a Senior Claims Officer and help ensure our employment and disability services are compliant, accurate, and audit-ready.

Learn more about us here: https://jobpathways.org.au/

About the Role:

As a Senior Claims Officer, you’ll lead the accurate and timely management of funding claims and incentive payments across Job Pathways programs (Employment Services, NDIS, and other business units). You’ll safeguard data integrity, meet contractual obligations, support audit readiness, and collaborate with operational teams to capture and process all claimable activities.

Key Responsibilities

• Lodge timely, accurate outcome and milestone claims across Employment Services, NDIS, and other funded programs in line with funding body requirements.
• Track and validate employer incentive payments, employment placements, and participation activities.
• Resolve discrepancies, interpret guidelines, and ensure compliance with evolving funding frameworks.
• Maintain up-to-date tracking for placements, incentives, outcomes, participation, and forecast models (e.g., Employment Service Targets/NDIS service hours); identify streamlining opportunities.
• Use ESS Web, Brevity, PRODA, DEX, and MyPlace Portal for analysis, submissions, and reporting; maintain high-quality data and contribute to process refinement.
• Ensure evidence-based, audit-ready claims; support remittance reviews, internal audits, and broader program compliance functions.
• Work closely with operations, finance, quality, case managers, and frontline teams to validate claimable activities.
• Follow WHS instructions and policies; uphold Job Pathways’ quality principles; demonstrate culturally responsive ways of working with Aboriginal clients, staff, and communities.

Qualifications & Experience

• Demonstrated experience managing claims in government-funded programs (e.g., CDP, NDIS, Workforce Australia).
• Strong knowledge of compliance and reporting requirements linked to funding contracts.
• Proficiency in claims platforms such as ESS, DEX, and PRODA.
• Excellent data accuracy and attention to detail; ability to interpret funding guidelines and submit evidence-based claims.

Preferred:

• Certificate or Diploma in Business Administration, Community Services, Finance, or related field; prior experience in Indigenous employment or disability services.

What You’ll Need

• National Police Certificate (or willingness to obtain).

Why Join Job Pathways?

• Be part of a dedicated team creating long-lasting, quality outcomes for communities.
• Work in a supportive, culturally responsive environment aligned to our values of Courage, Commitment, Care, and Collaboration.
• Contribute to the growth and sustainability of East Kimberley communities.

Additional Benefits

• Attractive leave entitlements
• Salary sacrificing to increase your take-home pay.
• Annual Health & Wellbeing allowance.
• Confidential Employee Assistance Program.

How to Apply

If you’re ready to make a difference and help build sustainable futures, we want to hear from you! For a copy of the position description or to submit your application, email [email protected]

To apply, please submit:

1. A cover letter addressing the qualifications and experience outlined above, and
2. Your current resume

Please note: Applications that do not include a cover letter addressing the required experience will not be accepted.

Job Pathways reserves the right to fill the position before the closure date if a suitable candidate is identified.