Specialist Library & Museum Hub - Customer Experience

$91,344 – $96,425 pa + Superannuation

Full time

About us:

The City of Belmont is a Tier 1 council that proudly offers its residents and visitors facilities, services, events, spaces and plans for the future, enabling the community to live, work and play in healthy, efficient, safe and sustainable ways. The City of Belmont boasts spectacular views of the Swan River, proximity to the Perth Central Business District, has state-of-the-art facilities at the Belmont Library and Museum Hub, plentiful multipurpose parks, and includes Perth Airport’s Domestic and International terminals within its boundaries.

The City of Belmont offers employees free onsite parking, easy access to public transport, great end-of-trip facilities, purchased leave, a co-contribution to superannuation, and other great employee benefits.

About the role

Are you ready to lead engaging, community focused experiences in a vibrant library and museum setting? As the Specialist Library & Museum Hub – Customer Experience, you will play a key role in the planning and delivery of dynamic programs and services to support and connect the community through culture, learning, and creativity.

You will oversee the daily operations of the Customer Experience team, ensuring high standards of service delivery and a welcoming environment for all visitors. Drawing on community feedback and usage patterns, you will design and implement innovative programs and activities that reflect the diverse interests of the local community.

You will also supervise and support staff, volunteers and work experience students, fostering a collaborative and inclusive team culture. Promoting programs through effective marketing and community engagement strategies will be key to increasing participation and visibility. In addition, you’ll assist with research, reporting, policy reviews and budget planning to support strategic and operational goals.

Building and maintaining strong stakeholder relationships will be essential to enhancing service delivery and community impact. You will manage customer enquiries with professionalism and care, ensuring issues are resolved efficiently. Your role will also involve contributing to the safety, security and compliance of the Library and Museum and provide operational support and relief for other specialist roles as needed.

This is a dynamic and rewarding position where your creativity, coordination skills and community spirit will make a meaningful difference.

Please be aware that the work pattern specified in the Position Description is a set arrangement and not open to negotiation

About you:

To be successful in this role, you are a proactive and community minded professional with a passion for libraries, museums and delivering exceptional customer experiences.

You will bring…

A relevant qualification (or progress towards one) in Library, Museum, or Business Studies or equivalent experience.

Extensive experience in promoting, planning and delivering diverse programs for various age groups within a library, museum or similar.

Experience with technology to enhance program delivery, including mobile devices and digital tools relevant to library and museum environments.

Demonstrated experience supervising and training staff and volunteers.

Excellent communication, conflict resolution and customer service skills.

Strong research, writing and administrative capabilities.

Strong organisational skills with the ability to manage multiple priorities and meet deadlines with accuracy and attention to detail.

Sound judgement, initiative and the ability to work both independently and collaboratively.

Proficiency in Microsoft Office and experience with library/museum management systems.

It would be great if you also brought:

Experience with SirsiDynix Library Management System or similar.

Skills in desktop publishing and content creation (e.g. InDesign, Photoshop).

Budget management experience.

Familiarity with record keeping systems, especially in a local government setting.

How to apply:

By clicking the ‘apply’ button, you will be directed to the City of Belmont’s employment page, where you can access the position description. Please enter your details, upload your current resume and cover letter. Please complete the questionnaire, then submit your application.

Applications close: 5:00pm, Sunday, 28 September 2025.

Please note: Applications are considered as they are received, and interviews will be arranged accordingly. The City reserves the right to close adverts early; early applications are encouraged.

The City of Belmont is an equal opportunity employer dedicated to diversity in the workplace. We provide merit-based employment opportunities to people without regard to race, gender, ethnicity, disability, age, religion or sexual orientation. We encourage applications from an Aboriginal and Torres Strait Islander heritage, people with disabilities, and people from culturally diverse backgrounds to explore the opportunity of a career at the City of Belmont. If you require additional support or adjustments regarding interview arrangements, please advise in advance.

For more information on eligibility requirements and to apply for this position, please visit www.belmont.wa.gov.au. Further assistance with your application is available by phoning 08 9477 7217.