Lead and mentor a customer care team to success

Drive client satisfaction and service excellence

Work in a supportive, inclusive, values-driven team

About the Company

Life Care has been enriching lives in South Australia for more than 70 years. As a leading not-for-profit provider of aged care and in-home services, Life Care is dedicated to delivering care that goes beyond the basics — focusing on dignity, independence, and meaningful connections. With a reputation for excellence, innovation, and genuine compassion, Life Care’s team works together to create communities where people feel valued, respected, and supported to live life their way. Joining Life Care means becoming part of an organisation that celebrates diversity, invests in its people, and lives by values of integrity, respect, excellence, engagement, and teamwork.

About the Role

As the Customer Care Team Leader, you will lead and mentor the Customer Care team, Life Care’s first point of contact for clients, families, and staff. You will play a pivotal role in ensuring an exceptional customer experience through high-quality service delivery, timely resolution of enquiries, and a culture of continuous improvement. This role suits someone who is passionate about people, service excellence, and leading by example.

Duties

Lead, coach, and develop the Customer Care team to consistently deliver high standards

Manage incoming enquiries, feedback, and complaints, ensuring timely and effective resolution

Foster a positive, supportive, and high-performing team environment

Use data and insights to monitor performance and drive improvements in service delivery

Ensure all communication with clients, families, and staff is professional, compassionate, and accurate

Oversee administration tasks including office supplies, mail, and meeting support

Collaborate across departments to ensure seamless client and staff experiences

Ensure compliance with policies, quality standards, and aged care regulations

Skills & Experience

Previous leadership experience in customer service, call centre, or client care environment

Excellent communication and interpersonal skills, with a genuine customer-first mindset

Strong organisational skills, with the ability to manage competing priorities

Experience in handling escalations, complaints, and complex enquiries

Ability to coach and motivate teams in a fast-paced environment

Competency in Microsoft Office and customer management systems

Culture & Benefits

Wellbeing Program: regular staff wellbeing initiatives

Recognition & Rewards: celebrating achievements and contributions

Career Development: ongoing training and growth opportunities

Inclusive Culture: supportive, respectful, and values-driven workplace

Social Connection: team events and activities that build belonging’

Long Service Recognition: honouring commitment and loyalty

Non for Profit salary packaging

How to Apply

Click APPLY to submit your application, including a cover letter and CV, in one document in Microsoft Word only. Applications can be addressed to Tanisha Connelly quoting reference number JO-2509-11111. Telephone enquiries are welcome at (08) 8100 8842.