Part-time (0.4FTE) ongoing opportunity — currently Wednesday and Thursday, subject to change based on business needs.

Based at our Ferntree Gully office + Hybrid working conditions on offer

$32.16ph + Super + Salary Packaging benefits of up to $18,550 + 17% annual leave loading

At Each, we're passionate about supporting older adults. As a member of our dynamic team, you'll play an essential role in ensuring high-quality, personalised care for clients throughout our VIC footprint.

Duties include:

Optimising Service Delivery: Use Carelink+ and collaborate with case managers to ensure services are scheduled effectively, maximising client satisfaction.

Rostering Care Workers: You'll be responsible for coordinating and ensuring all in-home care services run smoothly. You'll create and maintain detailed rosters, adjusting them as needed to reflect availability, workload, and operational needs.

Building Relationships: Manage relationships with Support Workers, brokered agencies, and older adults to ensure needs are met efficiently.

Handling High-Volume Emails and Calls: Manage incoming calls and emails from internal and external stakeholders promptly ensuring a responsive and friendly service for all.

Reporting & Administration: You’ll provide regular reports on staffing levels and roster performance, and support with administrative tasks as required.

For more information please contact Cindy Burrows (Support Services Team Lead) at [email protected]

Who we’re looking for

We’re looking for a proactive problem-solver with strong experience in an administrative role, along with transferable skills who can thrive in a fast-paced, dynamic environment. Your organisational skills and adaptability will be key to ensuring high-quality service delivery.

Key qualities we’re looking for:

Experience: Strong administrative background, ideally with some rostering experience. Don’t have rostering experience but have a transferrable skill set? We’d love to talk to you!

Tech Savvy: Ability to learn new IT systems quickly. Prior use of CRM’s and experience using Carelink+ is highly desirable

Communication: Excellent skills in liaising with a wide range of people, including negotiating and problem-solving with various stakeholders.

Team Player: Ability to work closely with a multidisciplinary team while managing tasks independently.

Quals : Certificate IV Business equivalent or demonstrated learned experience.

What we offer

Each is committed to developing our people. At Each you’ll be supported to be your best.
We provide:

No On-Call Roster — enjoy your evenings/weekends free to relax and recharge!

Diversity & belonging – We value all backgrounds, abilities, and identities and are committed to cultural safety.

Boost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment.

Endless career opportunities – With over 200 programs across QLD, NSW, ACT, and VIC, there are plenty of pathways to progress.

Free, confidential support – Our Employee Assistance Program is available for you and your family.

More leave when you need it – 5 weeks annual leave, sick/carer’s leave, family & domestic violence leave, and the option to purchase extra leave.

17% annual leave loading (get paid more on your holidays)

See more Each benefits under the ‘Work with us’ tab on our website

Applications close: Sunday 28th September 2025*
*Please note that applications will be reviewed as they are received. Interviews may take place during the advertising period - so don't miss out and apply today!