Job description

Blue Heart Community Care is a registered provider of services under the National Disability Insurance Scheme (NDIS). We are dedicated to providing exceptional care and support to people with disabilities, ensuring they live fulfilling, independent, and safe lives within their communities.

Position Overview:
The Roster and Admin Coordinator will play a key role in the day-to-day operations of our NDIS services by managing rosters and administrative tasks to ensure smooth and efficient delivery of care to our clients. This position requires a highly organized individual who is detail-oriented and able to coordinate and schedule care staff, maintain accurate records, and provide essential support to our participants and staff.

Roster Management:

Create, update, and manage staff rosters in accordance with client needs and staff availability.

Ensure that shifts are adequately staffed, and there is appropriate coverage for all clients.

Communicate with care staff to confirm their schedules, address any changes, and resolve staffing issues as they arise.

Ensure compliance with staffing regulations and best practices for NDIS service provision.

Administrative Support:

Maintain and update client and staff records, ensuring they are accurate and up-to-date.

Assist with NDIS participant documentation, including service agreements, assessments, and progress notes.

Provide administrative support to the management team, such as preparing reports, managing correspondence, and filing documentation.

Assist and maintaining financial records related to NDIS services and participants.

Coordination and Communication:

Act as a point of contact for staff, clients, and external stakeholders regarding scheduling and administrative queries.

Coordinate with external service providers, healthcare professionals, and families to ensure clients receive the appropriate support.

Manage any escalated issues regarding rostering or service delivery and work with relevant teams to resolve them efficiently.

Compliance and Reporting:

Ensure compliance with NDIS policies and regulations, including the management of rostering and administrative documentation.

Assist in preparing reports for management, including staff hours, client schedules, and any issues that may affect service delivery.

Ensure confidentiality and data protection in all administrative processes.

Qualifications and Experience:

Proven experience in a similar administrative role, preferably in the healthcare or disability sector.

Experience with rostering or scheduling software.

Knowledge of the National Disability Insurance Scheme (NDIS) and NDIS compliance requirements.

Strong organizational and time-management skills.

Excellent written and verbal communication skills.

Ability to work independently and as part of a team.

High level of attention to detail and ability to multitask