About Us:

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 5000 staff and 600 volunteer staff are committed to high quality services and care.

Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org

Why choose Uniting AgeWell - Braybrook

• Easy to access with public transport and free on/off site parking
• Above award hourly rates
• Salary packaging benefit up to $15,900 + $2,650 annually
• Annual Leave loading
• Career pathways, education and training opportunities
• Comprehensive Employee Assistance Program available 24/7 for our staff
• Enhanced Parental Leave options
• Location options - move within our Uniting AgeWell network (Victoria and Tasmania)
• Not for profit, values-based organisation

About the role:

We have an exciting full-time opportunity with our West Metro Home Care team in Braybrook, working Monday to Friday from 9:00am to 5:00pm. This role is perfect for someone with strong scheduling skills and a passion for supporting community care. You’ll be responsible for managing client and Home Care Worker rosters to ensure optimal service delivery across Uniting AgeWell’s Commonwealth Home Support Programs and Home Care Programs.

In addition, you’ll maintain relationships with internal and external stakeholders, respond to client enquiries, and support clients throughout their journey to promote independence and improve their quality of life.

Key Responsibilities

• Accurately maintain and coordinate schedules and rostering requests linking our care staff with our clients
• Developing and maintaining relationships with clients and/or their carers to ensure their care needs are being provided in a timely and quality manner
• Proactively identify and address rostering challenges, scheduling conflicts, and find solutions to ensure client satisfaction.
• Match client needs and preferences with our employees skills, and availability
• Action and document phone calls and/or communication relating to scheduling, including but not limited to sick call, rostering issues, change request, client enquiries
• Communicate roster changes to clients and care staff effectively
• Apply a continuous improvement approach to Uniting AgeWell service delivery

About you

You are passionate about what you do and want to make a difference in the lives of our clients to support them to live life to their potential whilst remaining in their home.

• Experience in creating & maintaining rosters and in an administration role would be highly regarded
• Experience using client management systems
• Excellent communication skills with a compassionate and empathetic approach to your work
• You will thrive in a fast paced and varied environment and have the ability to multi-task between phone calls, emails and scheduling
• Strong attention to detail, and problem solving abilities
• Excellent time management and highly organised
• Ability to work both within a team and autonomously
• Thrive in a team and also appreciate the one to one interactions
• Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)

Essentials for working in Aged Care:

• A current Working With Children Check card
• Current and ongoing flu vaccinations
• Australian working rights
• Ability to pass a national police clearance and NDIS Clearance

Make a positive difference in your community – apply now!

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.

You can access the position description here: Care Organiser PD.pdf

For more information please contact the Recruitment Team at [email protected]. Please note the position and location.

Only shortlisted candidates will be contacted. We look forward to hearing from you!