Casual Admin / Customer Service – Front of House Support (Pathway to Part-Time)

We’re a busy, locally owned smash repair workshop looking for a reliable, people-focused admin assistant to support our team and help keep the front office running smoothly.

This role starts as casual, with the opportunity to become permanent part-time for the right person.

Typical Work Pattern
We’re currently looking for someone available across four weekdays, ideally:

Monday, Tuesday & Wednesday: approx. 7:30am – 3:00pm

Thursday: approx. 9:00am – 4:30pm

Actual days and hours may vary based on business needs and availability.

About the Role

You’ll play a key role in supporting our workshop operations and creating a great experience for every customer. Responsibilities include:

Greeting customers and managing phone/email enquiries

Keeping customers updated throughout the repair process

Booking jobs, tracking progress and following up as needed

Liaising with insurance companies, assessors, and suppliers

Assisting with parts tracking

Using a range of software systems to keep everything moving

Driving customers to and from the workshop using the workshop vehicle when needed

About You

Friendly, professional and confident communicating with customers

Highly organised with strong problem-solving skills

Comfortable juggling multiple systems and keeping track of details

Holds a valid driver’s licence

Works well independently and collaborates easily with a small team

Ready to Apply?
Please submit your resume and a short cover letter via SEEK.
We’re reviewing applications as they come in and will contact shortlisted applicants.