Are you a customer-focused team player who enjoys solving problems and helping others? Looking for a stable, Monday-to-Friday role with genuine opportunities to grow?

We're looking for a motivated and reliable Trade Counter & Customer Service professional to join our friendly team in Truganina. This is an in-branch role where you'll support customers with product enquiries, process orders, and help deliver outstanding service – without the pressure of cold calling or chasing leads.

What You'll Be Doing:

Handling customer enquiries via phone, email, and at the counter

Preparing quotes and processing customer orders

Following up on quotes to close sales

Assisting with warehouse operations, including pick-packing, stocktakes, and shipping

Liaising with suppliers and working closely with the service and production team

Building strong, lasting relationships with both new and existing customers

What You'll Bring to the Role

✅ Must-Haves:

Previous experience in customer service

Minimum of 3+ years of customer service experience required

A current driver's licence

Physically fit and able to safely lift up to 25kg

Full Australian working rights (permanent, full-time)

Willingness to undergo a pre-employment medical, including drug and alcohol screening

🌟 Nice to Have:

Experience in industries such as lifting, rigging, construction, hydraulics, transport or height safety

Background in internal sales or familiarity with ERP systems (Microsoft Dynamics Business Central is a bonus)

Who We're Looking For:

A confident communicator with excellent written and verbal skills

Tech Savvy person with experience using ERP.

Advanced level proficiency in ERP systems required

Highly organised and able to manage time effectively

A problem-solver with a positive, solutions-focused mindset

A true team player who's happy to lend a hand when needed

Eager to learn and grow your industry knowledge

Comfortable using computers and sales/logistics software

Professional, courteous, and easy to work with

Why You'll Love Working With Us:

Great hours: Monday to Friday, 8:00am – 4:00pm – enjoy your weekends!

Supportive team culture: Friendly, open, and collaborative environment

Room to grow: Ongoing training and career development opportunities

Job security: Be part of a national business with a long-term outlook

Ready to Apply?

If you're ready to bring your energy, skills, and positive attitude to a team that values great customer service and great people – apply online now or for any questions please email [email protected]