We’re looking for a Customer Engagement Manager to join a growing marketing team. This role is perfect for a marketer with a CRM, loyalty, or customer lifecycle background who is ready to step into a leadership role while still staying close to the work.

You’ll balance strategic projects with hands-on delivery, shaping engagement strategies that drive retention and customer loyalty, while coaching and developing a small team.

What you’ll be doing:

Lead the development and execution of customer engagement, CRM and loyalty campaigns across the full lifecycle – from acquisition to retention, working with an array of clients from diverse industry sectors..

Manage and mentor 2 direct reports, ensuring clarity, growth and performance.

Partner with the GM of Marketing to deliver strategic initiatives and contribute to broader marketing planning.

Oversee the end-to-end EDM process – content strategy, build, segmentation, scheduling, optimisation and reporting.

Own the customer engagement calendar, ensuring campaigns are timely, targeted, and data-led.

Provide strategic advice and performance insights to internal stakeholders.

Identify opportunities to streamline campaign delivery, test new approaches and scale capability.

Collaborate across marketing, digital, and partnerships teams to ensure campaigns deliver on commercial outcomes.

What we’re looking for:

5+ years’ experience in CRM, loyalty, or lifecycle marketing roles.

A mix of strategic and hands-on skills – comfortable driving big-picture planning while rolling up your sleeves when needed.

Proven success designing and delivering engagement campaigns that improve retention and customer value.

Experience managing people, with a track record of developing team capability.

Strong knowledge of email marketing platforms (e.g. Salesforce, HubSpot, Mailchimp, Klaviyo or similar).

Data-driven mindset with the ability to turn insights into actionable strategies.

Excellent stakeholder management and communication skills.

Why you’ll love it here!

Fully remote role (Melbourne based team, flexible working)

Work closely with an experienced GM Marketing and senior leadership team

One EPIC Leader, that has a mentoring and nurturing leadership style

Autonomy to shape how we engage with our customers

A collaborative, supportive culture that values innovation and results

To APPLY for this role, please submit your CV via APPLY NOW