Occupation: Accommodation & Hospitality Manager NEC

ANZSCO: 141999

ESSENTIAL DUTIES AND RESPONSIBILITIES

● Plan, organise, direct, and coordinate the operations of accommodation facilities and hospitality services.

● Oversee daily operations of guest accommodation, including reservations, check- in/check-out procedures, housekeeping standards, and maintenance coordination.

● Manage front-of-house operations within the restaurant and tour experiences to ensure guests receive a consistently high standard of service.

● Supervise, train, and roster staff across accommodation and hospitality departments to ensure efficient service delivery.

● Monitor financial performance, prepare budgets, control costs, and implement strategies to maximise occupancy and revenue.

● Develop and maintain policies, procedures, and quality standards in line with regulatory requirements and business goals.

● Handle customer enquiries, complaints, and feedback professionally to ensure guest satisfaction and repeat patronage.

● Coordinate with marketing and events teams to promote Lobster Shack’s accommodation and tourism offerings.

● Ensure compliance with health, safety, and food handling regulations.

● Report to senior management on operational performance, staffing, and customer satisfaction outcomes.

SUPERVISORY RESPONSIBILITIES

· Interview, select, train, supervise, counsel, and discipline employees in accommodation, hospitality, and food service teams.

· Provide, develop, train, and maintain a professional workforce.

· Ensure all services to customers are conducted in a highly professional and efficient manner.

· Ensure a safe working environment and instil a positive attitude among all employees in areas of responsibility.

OTHER SKILLS AND ABILITIES

· Ability to interact positively with supervisors, management, co-workers, and the public to promote teamwork and maintain a positive and professional approach.

· Ability to produce a high volume of work in a timely manner, ensuring accuracy, completeness, and high quality.

· Ability to work regularly and punctually, follow directions, accept constructive feedback, and maintain cooperative working relationships.

· Ability to treat co-workers, supervisors, and customers with respect and courtesy, while refraining from abusive, insubordinate, or inappropriate behaviour.