We’re hipages - Australia’s #1 digital platform connecting homeowners with trusted tradies. As an ASX-listed tech company, we're on a mission to transform the trade industry and improve lives.

With teams across Australia, New Zealand, the Philippines and Vietnam, we work as one team with a shared purpose.

We’re proud to be a certified Great Place to Work and WORK180’s #1 Employer for Women. At hipages, you’ll find real impact, career growth and a workplace where everyone belongs.

Why join our Melbourne Account Management team:

💸$78K + super + $42K uncapped commission

🪴Build your sales skills, including closing and objection handling

🍾Amazing incentives, benefits and perks

🌴hi-Achiever Club recognises and rewards high performance with fun annual holidays

🎂Birthday, anniversary and volunteer leave

About the Role:

Join our energetic Account Management team in a fast-paced telesales environment, where you’ll be the key contact for our tradie customers, ranging from sole traders to growing small businesses.

This is a high-volume, phone-based role. You’ll manage a portfolio of 600+ tradie accounts, helping them get the most value from their subscriptions and maximise ROI. It’s a great fit for someone who thrives in a structured, target-driven environment, with plenty of opportunities to sharpen your sales skills, exceed targets, and have fun along the way. Here’s what a typical day looks like:

Hitting Daily Targets (Activity and Revenue):

Hit at least 2.5 hours of talk time daily through inbound/outbound calls.

Hit revenue targets by upselling, renewing subscriptions, and retaining customers.

Managing Accounts:

Manage a portfolio of 600+ tradie customers.

Renew tradies’ subscription contracts before they expire.

Identify opportunities to upgrade subscription packages to suit their business needs.

Retain customers by addressing inquiries, solving problems, and providing tailored solutions.

Debt Collection:

Negotiate win-win solutions that align with the customer’s financial situation while ensuring payment is collected.

Building Relationships:

Engage with tradie customers over the phone, learning about their businesses, understanding their pain points, and helping them succeed.

Keep Salesforce updated with customer insights.

Compliance and Quality Assurance:

Follow scripts and regulations, ensuring high-quality customer interactions.

About You:

Ideally, you’ve experience working in a fast-paced telesales environment before, and you are comfortable with hitting daily targets

You’re resilient, driven, and love turning a “NO” into a “YES” with your sales and negotiation skills.

You have strong verbal and written communication skills.

You’re comfortable with learning new systems and adapting to new processes.

Life at hipages:

We’re more than just a workplace - we’re a place where you can be yourself, do great work and grow your career. Recognised as a Great Place to Work, our inclusive, supportive culture helps people thrive.

You’ll use the best tools and tech, with real impact on our products and customers. We invest in your development and lead with coaching, not micromanagement – it’s why 85% of our team say their leader is great.

And there’s more:

Diverse, collaborative teams that love solving problems

Agile squads, hackathons, off-sites and roadshows

Extra leave for birthdays, volunteering, and more

Healthy snacks, continental breakfast and fresh fruit

Melbourne office near South Yarra Train Station

Tailored growth support, mentoring and stretch projects

A vibrant social scene - we work hard and have fun doing it

We prioritise Diversity:

At hipages, innovation and collaboration thrive in diverse and inclusive teams. We don’t expect you to know everything - we care more about who you are as a person, a team member, and a leader.

We’re proud to be endorsed by WORK180 for supporting women’s careers and we value diversity across culture, age, gender identity and sexual orientation.

Research shows that men often apply when they meet just 60% of the criteria, while women and minority groups wait until they tick every box. If you think you’d be a great fit - even if you don’t meet every requirement- we’d love to hear from you.

We’re also a Circle Back Initiative Employer, which means we commit to responding to every applicant.