Position Title: Medical Receptionist - Well Organised Modern Physiotherapy Clinic!

Employment Type: Full-time

Position Level: Support Services Award 2024

Location: Kedron, Brisbane QLD 4031

Effective Date: 20th October 2025 (flexible)

Company: Total Health Physiotherapy Pty Ltd

Company/Position Overview:

Become the leader of our admisinstraion team and a valued member of our vibrant team at our energetic physiotherapy clinic! Total Health Physiotherapy Kedron is a locally owned clinic dedicated to providing high-quality care to our local community. We have been opened for just over a year and the business is thriving!

We are now seeking a dedicated full-time receptionist to be the welcoming face of our clinic. You'll play a pivotal role in supporting our patients, keeping the clinic running smoothly, and contributing to the growth of our brand.

This is a full-time position across our clinic's opening hours, with rostered shifts to ensure a healthy work–life balance.

We are in a prime location with excellent public transport access and free on-site parking. Remuneration will be in line with the Health Professional and Support Services Award and reflective of the skills and experience of the successful candidate.

As our clinic continues to grow, this role offers the opportunity to grow with us - becoming an integral part of a supportive and passionate team while making a positive impact on the lives of our patients.

Main Duties/Responsibilities:

Welcome patients upon their arrival with genuine warmth

Answer phone calls, emails, inquiries from patients, referrers and external health professionals

Maintain an efficient booking system (Nookal software)

Track, report and coordinate treatment plans and patient referrals

Scan, file and digitally organise documents daily

Collect payments, issue receipts and manage billing inquiries (HICAPS, EFTPOS, Xero software)

Maintain a clean and safe workspace

Assist therapists and other clinic staff with administrative tasks as needed, including managing inventory

Uphold confidentiality and privacy standards in accordance with Privacy Act

Skills and Experience:

High school diploma or equivalent; additional education or training in office administration or healthcare administration is essential

Minimum 1-2 years' experience in a customer service or administrative role, preferably in a medical or healthcare setting

Excellent communication skills, both verbal and written, with a professional and courteous demeanor

Strong organisational skills and attention to detail, with the ability to multitask and prioritise tasks effectively

Proficiency in computer skills, including experience with electronic medical records systems and Microsoft Office suite

Ability to work independently with minimal supervision and collaborate effectively as part of a team

A strong client focus, excellent presentation and a demonstrated ability to contribute effectively within a team environment

Social media skills would be welcome

Must have Australian work rights or valid visa permitting full-time employment

Knowledge of Medicare billing processes and healthcare rebate systems

Join Our Team:

If you're ready to be part of something special and make a real difference, apply now and let's embark on this adventure together! All applications are confidential, to be considered please include a cover letter and resume detailing your skills, experience and availability.

For enquires: [email protected]

Closing date: 10.10.2025