headspace is Australia's National Youth Mental Health Foundation. Our mission is to improve the mental health, social wellbeing, and economic participation of young people aged 12 to 25 years.

The Opportunity:

Are you looking for a rewarding permanent role at headspace Strathpine where you can make a difference?

As a Medical Receptionist, you will be the first point of contact for young people and their families. You'll play a critical role in delivering professional, welcoming, and confidential administrative support to the headspace team, ensuring smooth operations for the clinic.

With a focus on youth-friendly and accessible services, you will work with a multidisciplinary team to facilitate care delivery and ensure the centre runs efficiently.

Key Responsibilities:

• Provide high-quality reception support, greeting young people and visitors with care and respect.
• Manage appointment bookings, confirmation, billing, and document preparation using the medical software system.
• Collaborate with clinical staff to ensure the timely and accurate handling of client records and administrative tasks.
• Maintain practice procedures, including file management, medical billing, and coordination of office supplies.
• Oversee the cleanliness and setup of consultation rooms, ensuring a welcoming environment for all.

Benefits:

• Access up to $15,900 in tax-free salary packaging benefits.
• Enjoy exclusive discounts at hundreds of retail partners.
• Join a dynamic team passionate about making a difference in the lives of young people.
• Take advantage of continuous professional development and training programs.
• Benefit from our Employee Assistance Program
• Earn rewards with our Employee Referral Bonus Program.

About You:

You’re a professional with experience in a similar reception or administrative role within a healthcare setting. You’re confident working in a fast-paced environment, with a focus on excellent customer service and attention to detail.

You'll also have:

• Demonstrated experience in a reception or administrative role, preferably within a health setting.
• Knowledge of Medicare processes and medical software systems, including Profile Medical Record System (preferred).
• Strong organisational and time management skills with the ability to manage multiple tasks and deadlines.
• Exceptional interpersonal skills, especially in working with young people and their families.
• High level of professionalism, confidentiality, and discretion.

If you’re ready to provide a warm and welcoming experience to the young people of our community, apply now! We can’t wait to meet you!

Diversity is Our Strength
We strongly encourage applications from people of all ages, genders, identities, cultural backgrounds, and experiences, including First Nations peoples, culturally and linguistically diverse individuals, LGBTQIA+ communities, and those with lived mental health experience.

We acknowledge the Traditional Custodians of the lands on which we work and live, paying our respects to Elders past and present, and extending that respect to all First Nations Peoples. We honour the footprints of our Ancestors, their pathways, and the traditions carried on by the next generations.