About Us
HelpAlong Pty Ltd is a registered NDIS provider supporting people with disabilities across SIL, STA, MTA, and In-Home Support. Based in Strathpine, we serve clients across Moreton Bay and South East Queensland with a strong focus on client-centred care and community connection.

The Role
As our Client Intake Coordinator, you’ll be the first point of contact for new clients and their families. You’ll guide them through the intake process, provide clear information, and ensure a smooth transition into services. Alongside supporting clients, you’ll maintain strong relationships with existing networks including allied health providers, hospitals, and support coordinators to ensure a positive and consistent client journey.

Key Responsibilities

Manage enquiries and guide clients through the intake process

Provide accurate information on services, eligibility, and requirements

Maintain relationships with allied health, hospitals, and support coordinators

Work with service delivery teams to support smooth client transitions

Keep client records and documentation accurate and up to date

Support a positive client experience through clear and responsive communication

About You

Understanding of the NDIS framework

Strong communication and relationship-building skills

Organised with good attention to detail

Experience in client service, administration or a related role

Confident with Microsoft Office and client management systems

Why Join Us

Play a key role in supporting the client journey

Be part of a supportive and connected team environment

Maintain relationships with trusted community networks

Convenient Strathpine location with on-site parking

Opportunities for professional development and career growth

Diversity in our workforce brings valuable perspectives and strengthens our ability to support clients. We welcome applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, LGBTQIA+ individuals, people with disabilities, and those with caring responsibilities.

Click Apply Now to submit your application. For more information, contact HR on (07) 3544 6994 or email [email protected]