The Organisation

About Melbourne Teaching Health Clinics

Melbourne Teaching Health Clinics (MTHC) is a non-for-profit, wholly owned subsidiary of the University of Melbourne and provides world class clinical training opportunities for the Faculty of Medicine, Dentistry and Health Sciences students. It also provides patient access to high quality health care for members of the Victorian community, within a private practice setting. There are six clinical areas that are central to this service, and they include general medical practice, dentistry, optometry, audiology, speech pathology and psychology. Learn more about us via our website, here: https://mthc.com.au/

MTHC places a high level of importance on providing an environment for our people that reflect the values of our organisation. These values are:

Be Ethical

Be Accountable

Be Collaborative; and

Be Compassionate.

About Melbourne Dental Clinic

The Melbourne Dental Clinic (MDC) supervises the graduate and postgraduate students from the Melbourne Dental School to deliver dental services under the supervision of leading dental practitioners in Melbourne. We also have a private dental practice with fully qualified dental practitioners.

What makes our service unique is the availability of a wide range of dental specialties in the one location, including endodontics, orthodontics, periodontics, prosthodontics and paediatric dentistry, as well as general dentistry.

Click here to find out more: https://dental.mthc.com.au/

About the Role

Join our dynamic and patient-focused team at Melbourne Teaching Health Clinics as part of the Melbourne Dental Clinic as a Practice Administrative Coordinator. This role is available for full time 1.0 FTE (38 hours per week) reporting to the Interim Clinic Operations Manager and combines general reception and administration duties with responsibilities for coordinating patient treatment plans.

As a key member of MDC, your responsibilities will include

Managing patient treatment plans from creation to patient confirmation, ensuring each plan — including fees — is clearly communicated and understood.

Coordinating appointments and referrals while triaging email and phone enquiries.

Performing clinical billing and reviews.

Working closely with dental practitioners to support optimal patient care.

In addition, you will play an important role in delivering a high standard of customer service to patients, students, practitioners and supervisors by creating a welcoming environment, greeting patients on arrival promptly and courteously.

You'll be joining a values-driven organisation that is supportive and collaborative, with full-training and support provided on the job. Join us in making a difference in the lives of our patients and furthering our commitment to exceptional healthcare!

About you

The Selection Criteria is designed to assess the candidate's suitability for the position. If you don’t believe you meet all the points below, but you have relevant skills and experience, we still encourage you to apply.

Essential Selection Criteria

Relevant qualification and/or work experience in a front desk customer service environment with experience undertaking administrative duties relating to coordination of a dental clinical setting (or similar).

Experience with appointment management and client triage, including ability to liaise with stakeholders to effectively support patient needs.

Demonstrated experience or aptitude in financial transactions and billing systems (i.e. EFTPOS), supporting patient and clinic financial integrity, and capacity to deal with banks, financial institutions, Medicare and Private Health Insurance.

Strong proficiency in clinical practice management software MS Office suite, and digital record-keeping.

Excellent verbal and interpersonal communication skills with the capacity and confidence to deal with a diverse range of people.

Demonstrated organisational and time management skills, including the ability to manage competing priorities.

The ability to use initiative to support improvements to customer service and contribute to practice improvement initiatives.

The capacity to work autonomously but also work collaboratively and effectively within a team environment

Benefits of joining the organisation

Join a supportive, values-led team dedicated to wellbeing and quality service

Access state-of-the-art facilities and discounts at our health clinics for you and your family

Enjoy career growth opportunities with ongoing professional development

Benefit from flexible working hours, paid parental leave (with superannuation), and a CBD location close to public transport and Lygon Street

To Apply

As part of your application, please submit your CV and Cover Letter with reference to the Key Selection Criteria listed in this advertisement.

At MTHC, we value the unique backgrounds, experiences and contributions that each person brings to our community, and we encourage and celebrate diversity. Indigenous Australians, those identifying as LGBTQIA+, females, people of all ages, with disabilities or culturally diverse backgrounds are encouraged to apply for our roles. Our aim is to create a workforce that reflects the community in which we live.

For inquiries, please contact Farrah Mohammad via [email protected] (please do not send applications to these emails).

Please note, this position requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at MTHC. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

Applications close: Friday, 10 October 2025