Regulatory Service Officer - Response Triage and Enforceable Undertakings, SafeWork NSW

Grade: Clerk 3/4
Salary: $84,659 - $92,701 + Superannuation
Location: Gosford or Parramatta
Term: Ongoing
Closing Date: Monday 22nd September 2025 (9:59 AM)

About the Role

The Investigations and Enforcement Directorate is responsible for providing frontline advisory, triage and response functions, including leading and or contributing to 1st response activities for critical WHS incidents. The Directorate also leads the investigation of WHS matters, management of the High-Risk Workplace and Repeat Offender Program and manages and coordinates SafeWork's Enforceable Undertakings function. Broadly the Directorate also leads and or contributes to building and maintaining critical partnerships and relationships with other regulators, communicates WHS regulatory outcomes and lessons learnt to industry and the community.

Ideal Candidate

• This opportunity would suit a motivated Regulatory Service Officer who has the ability to work in a high volume fast paced regulatory environment. They would provide support to Response Triage and Enforceable Undertakings and work across a broad range of interesting and diverse tasks. You will be responsible for:
• Providing high level administrative support to the Manager, Team Coordinator, Inspectors and Project Officers
• Maintaining accurate records, ensuring current and relevant information is available and relevant policies, procedures, confidentiality and privacy requirements are met.
• Scheduling meetings, calendar management, preparing agendas and taking accurate minutes.
• Data entry and reporting
• Creating and maintaining rosters, contact lists and systems to ensure the timely management of SafeWork NSW incident notifications.
• Financial management including payment of invoices, management of budget and procurement.
• Administrative support for the SafeWork NSW enforceable undertakings program

To be successful in this role, you will:

• Be a resilient, motivated self-starter.
• Be flexible and adaptable to changing priorities, and capable of working independently and without direction
• Demonstrate discretion and confidentiality and have a proven high level of attention to detail
• Have excellent communication and relationship building skills and the ability to work with a variety of internal and external stakeholders
• Have a high level of skills across a range of Microsoft applications
• Have advanced time management skills and an exceptional ability to prioritise work activities and requests for information in a high volume-environment.
• Work in a team collaboratively and share information to achieve business outcomes
• Demonstrate a commitment to customer service

The process

If you would like to apply, please include a covering letter (maximum two pages) indicating why you are applying for this role and what you would bring to this role, including demonstrated examples and an up-to-date resume (of no more than five pages)

If you have any further questions, please contact Michael Preston on (02) 9618 8412

Please note the following:

• You will be required to attend the office 3 days per week
• Interviews will be held in person

Salary Grade 3/4, with the base salary for this role starting at $84,659 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Tayla Gibbs via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 22nd September 2025 (9:59AM)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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