Clerk Grade: 1/2
Salary Range: $75,728 - $82,329 plus superannuation and leave loading
Employment Type: Full-Time, Ongoing
Location: Parramatta - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

Application Closing: Monday, 15th September 2025 [9:59am]
About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

The HR Process Operations team within in Government Shared Services Business Process Operations is a team that provides payroll services to NSW Government employees. It is a fast paced, high energy team, where no two days are the same. This role provides administrative support to the Payroll team members and managers to ensure efficient and accurate processing of payroll related transactions.

What you will do

• Provide administrative support to the payroll team to allow efficient and accurate processing of payroll for all employees.
• Provide quality customer service, internally in the department and externally to customers and stakeholders.
• Manage day to day workloads to ensure completion of tasks within agreed timeframes.

About You

The successful candidate should demonstrate strong capabilities in:

• A willingness to learn new tasks and support the payroll team
• Attention to detail
• Ability to communicate clearly and effectively in writing and on the phone
• Experience working in a shared service, transactional environment
• Experience using MS Office products
• Experience using SAP is ideal

What we need from you

An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

Salary Grade 1/2, with the base salary for this role starting at $75,728 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Michael Yoon via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday, 15th September 2025 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process