Senior Advisor, Ministerial and Parliamentary Services
NSW Department of Customer Service
Posted 10 days ago
Senior Advisor - Ministerial, Executive and Parliamentary Services - SafeWork NSW
Grade: Clerk Grade 9/10
Salary range: $129,464 - $142,665 + superannuation and leave loading
Duration: Ongoing
Location: Gosford or Parramatta
Applications Close: Wednesday 10th September 2025 (9:59AM)
About the team
The Ministerial, Executive and Parliamentary Services team provides a range of services to support our Minister, the SafeWork Commissioner and Senior Executives across the organisation. We are the central point of contact and coordination for Ministerial and Parliamentary requests, and play a critical role in ensuring the quality, consistency and timeliness of SafeWork NSW responses and advice in relation highly sensitive Ministerial and other requests.
This represents an exciting opportunity to work closely with SafeWork NSW Senior Executives and the Minister's Office to support the strategic direction of SafeWork NSW and drive better work health and safety (WHS) outcomes for the people of NSW.
Your responsibilities will include
Reporting to the Manager of the Ministerial, Executive and Parliamentary Services team, this role operates in a fact paced, high volume environment and is responsible for coordinating Ministerial, Parliamentary, Executive and other ad hoc requests across a range of complex issues.
In this role you will be drafting Ministerial correspondence, briefings and advice, and preparing and reviewing briefings to Senior Executives. You will play a key role in supporting preparation for Parliamentary sitting weeks, Budget Estimates and public hearings, and responding to orders for papers and other requests arising out of the Parliamentary process.
As a senior member of the team, you will also be responsible for leading the development of procedures and guidance documentation and providing support and advice to your colleagues and the broader business.
About you
To be successful in this role you will:
- Have prior experience in a similar role
- Possess exceptional writing skills and the ability to communicate effectively and with confidence across diverse audiences
- Bring leadership experience, with the ability to inspire, guide and support colleagues in delivering high-quality outcomes in a fast-paced environment
- Have a strong ability to think strategically, aligning advice and actions with broader organisational objectives while maintaining awareness of emerging issues, key reforms and organisational priorities
- Have a demonstrated ability to foster strong and productive relationships across key internal and external stakeholders
- Be resilient, organised and self-motivated, and capable of effectively managing competing priorities
- Be a fast and independent learner, capable of undertaking research and analysis, quickly grasping new and complex subject matter, and applying sound judgement to provide timely, accurate and balanced advice
- Model and promote the highest standards of integrity and accountability
- An understanding of the NSW work health and safety regulatory framework is highly desirable.
What we need from you
Please provide a brief cover letter (no more than two pages) your current resume (no more than five pages).
In your cover letter please share your motivation for applying for this position and your relevant skills.
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.
Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Tayla Gibbs via [email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 10th September 2025 (9:59AM)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
About NSW Department of Customer Service
We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. As a leading central service NSW Government agency, we are made up of over 30 agencies, entities and business units, which makes our work incredibly diverse.
We are focused on delivering first-class customer service, regulatory reform and digital transformation is at the heart of what we do; driven by our many teams across DCS including Service NSW, Digital.nsw, Revenue NSW, State Insurance Regulatory Authority and Telco Authority.
Come join us and influence the future of our great state.
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